DeJuan D Clash
Canton,MI
Summary
- Customer service support professional experienced working in fast- paced environments demanding strong organizational, technical and interpersonal skills. Highly trustworthy, ethical and discreet; committed to providing superior customer service confident and poised in interactions with people at all levels. Detail-oriented and resourceful in completing projects and multitasking effectively. Capabilities Include:
- Microsoft Word/ Excel (40-65 wpm)
- Scheduling and coordinating appointments
- Excellent Leader/ Managerial Skills
- Maintaining records and documentation
- Ability to excel under stressful conditions
- Managing budgets and expenses
- Time Management and Organization
- Handling communications and correspondence
- Customer Service and Relations
- Telephone Reception
- Problem solving/ Issue resolution
- CPR/ First AID Certified
Overview
27
27
years of professional experience
Work History
Home Manager/Administrator
New Life Services Inc
Livonia
02.2020 - Current
- Assisted disabled persons with day to day living skills/ task
- Supervised support staff to ensure quality care of the consumers/ residents
- Handled payroll/ billing/ clerical support/ reception/administration
- Handled consumer/ resident’s funds / petty cash
- Conducted Individuals IPOS meetings/In-service support staff on consumer needs
- Scheduling staff hours/ monitoring/ maintaining budget hours
- Assisted consumers with job development
- Prepared and handled confidential and sensitive state documents
- Ensuring day to day operations of the Group Home/ Day Program in compliance with state contract agency rules
- Interviewing and hiring qualified employees for each location within the organization.
Warehouse Operator/ Warehouse Inventory Auditor
Medline Industries
Romulus
06.2019 - 02.2020
- Receives inbound materials and marks materials with identifying information; record amount of material received
- Sort materials and stock on racks, shelves or bins in accordance with predetermined sequence such as size, color, type, or product code
- Arrange materials for order assembly
- Assembles customer orders from stock and places on pallets or shelves, or conveys orders to packing station or shipping department
- Operates hand truck, cart, doilies, forklift, order-picker, and walkie to transport stored items from warehouse to plant or to pick up items for shipment.
Lead Dock Associate/ Shift Assistant Manager Logistics AMZL
Amazon fulfillment Center/ Logistics Operations
Romulus
10.2017 - 07.2019
- Process orders, packing and shipping orders accurately
- Supervising and oversee a department of 100 associates, Ensuring load departure accurately and on time
- Inspecting products defects and damages documenting accordingly
- Overseeing the delivery of amazon customers’ orders ensuring 100% customer satisfaction
- Build/optimize/ and assign delivery routes on each shift
- Supervised a staffing pattern of over 100 delivery drivers and Delivery Service Partner daily
- Build/ optimize and assign delivery routes on shifts to drivers daily
- Trouble shoot problems through to resolution escalating as necessary
- Provide vacation coverage for other management team members
- Review and update SOP as required.
Quality Inspector/ Production Associate
Magna Automotive Seating
Detroit
11.2017 - 05.2019
- Complete assembly of automotive seat units
- Quality inspect of work progress
- Place items in packages for shipping
- Maintain safe and clean work environment/ restock work area as needed
- Conducted daily Inventory counts documenting according informing superiors of issues via email/ text.
City Letter Carrier/ Administration/ Floor Supervisor
United States Postal Service
Detroit
10.2012 - 09.2017
- Bundle mail ad preparation for transportation to relay boxes
- Deliver mail to business and/or residences on various routes by walking/ driving
- Washing windows/ sweeping/ dusting/ Cleaning bathrooms
- Enter changes/ delivery holds/ etc
- For customers that request them
- Maintain accurate record of deliveries and complaints from customers
- Resolving customer’s delivery issues/ assisting with supervision of staff
- Provide excellent customer service to everyone consistently
- Conducted administrative meetings, supervised staff, trained and disciplined when necessary.
Direct Care/Group Home Management/Program Director
Community Choices, Inc.
Redford
06.1997 - 09.2012
- Assisted disabled persons with day to day living skills/ task
- Supervised support staff to ensure quality care of the consumers/ residents
- Handled payroll/ billing/ clerical support/ reception/administration
- Handled consumer/ resident’s funds / petty cash
- Conducted Individuals PCP meetings/In-service support staff on consumer needs
- Scheduling staff hours/ monitoring/ maintaining budget hours
- Assisted consumers with job development
- Prepared and handled confidential and sensitive state documents
- Ensuring day to day operations of the Group Home/ Day Program in compliance with state contract agency rules.
Education
Business Administration -
Henry Ford College
01.1998
Direct Care Certification -
Western High School / Schoolcraft College of Business
01.1998
Skills
- Microsoft Word/ Excel
- Scheduling and coordinating appointments
- Excellent Leader/ Managerial Skills
- Maintaining records and documentation
- Ability to excel under stressful conditions
- Managing budgets and expenses
- Time Management and Organization
- Handling communications and correspondence
- Customer Service and Relations
- Telephone Reception
- Problem solving/ Issue resolution
- CPR/ First AID Certified
Timeline
Home Manager/Administrator
New Life Services Inc
02.2020 - Current
Warehouse Operator/ Warehouse Inventory Auditor
Medline Industries
06.2019 - 02.2020
Quality Inspector/ Production Associate
Magna Automotive Seating
11.2017 - 05.2019
Lead Dock Associate/ Shift Assistant Manager Logistics AMZL
Amazon fulfillment Center/ Logistics Operations
10.2017 - 07.2019
City Letter Carrier/ Administration/ Floor Supervisor
United States Postal Service
10.2012 - 09.2017
Direct Care/Group Home Management/Program Director
Community Choices, Inc.
06.1997 - 09.2012
Business Administration -
Henry Ford College
Direct Care Certification -
Western High School / Schoolcraft College of Business