DeJuan Harris
Saint Louis,MO
Summary
Highly organized and motivated individual with experience in providing technical support to clients. Expert in identifying and solving complex technical problems across multiple platforms. Committed to providing excellent customer service.
Overview
10
10
years of professional experience
Work History
IT Support Specialist/Sales Manager
Soap Life 360
Saint Louis, MO
03.2014 - 01.2024
- Conducted regular backups and disaster recovery testing
- Trained end-users on new software and hardware systems
- Troubleshot and resolved hardware and software issues for end-users
- Installed and configured software applications and updates
- Assisted in creating website for Soap Life 360
Technical Expert
Apple Inc.
Saint Louis, MO
01.2018 - 08.2020
- Performed diagnostic tests on mobile devices to identify and troubleshoot hardware and software issues
- Resolved customer complaints regarding the performance of their mobile device promptly
- Assisted customers in setting up their newly repaired or purchased mobile device
- Maintained accurate records of all repairs performed on a customer's mobile device using database software tools and applications
- Installed and configuring an operating system, applications, and security applications
Field Service Technician
Warner Communications
Saint Louis, MO
10.2018 - 12.2019
- Properly installed vehicle-mounted mobile radios, speakers, handsets, and wire for power
- Installed power supplies, distribution panels, backup power systems, and batteries
- Staged and installed RF microwave point-to-point systems
- Programmed, maintained, and troubleshot RF transmitters, receivers, multiplexers, and duplexers
- Worked closely with RF engineer to site walk and scope out potential work for quote development
- Assisted other technicians with on-site installation and remote support
- Reported to the job site on time as directed with all necessary tools, parts, and equipment as directed
Education
High School Diploma -
Marquette Sr. High School
Chesterfield, MO05-2008
Some College (No Degree) - CompTIA A+ Cert. (Expected April 2024)
Per Scholas
Saint Louis, MOSome College (No Degree) - Google IT Support Cert. (Expected April 2024)
Per Scholas
Saint Louis, MOSkills
Hardware Deployment
Software Installation
Two-way Radio & Router Configuration
Mobile Repair
Windows 10 & 11
Microsoft Office 365
Microsoft Windows Server 2019 & 2022
MacOS
LINUX/UNIX
iOS & Android
Command Line
DHCP
TCP/IP
LAN/WAN
Active Directory
Wireshark
Problem-solving
Communication
Time Management
Interpersonal Skills
Leadership
Attention to detail
Teamwork
Work Ethic
Personal Projects
- Assembled an OptiPlex 7020 Small Form Factor (02/2024)
- Used Wire Shark to to analyze network traffic (02/2024)
References
References available upon request.
Timeline
Field Service Technician
Warner Communications
10.2018 - 12.2019
Technical Expert
Apple Inc.
01.2018 - 08.2020
IT Support Specialist/Sales Manager
Soap Life 360
03.2014 - 01.2024
High School Diploma -
Marquette Sr. High School
Some College (No Degree) - CompTIA A+ Cert. (Expected April 2024)
Per Scholas
Some College (No Degree) - Google IT Support Cert. (Expected April 2024)
Per Scholas
Similar Profiles
DeJuan HarrisDeJuan Harris
IT Support Specialist/Sales Manager at Soap Life 360IT Support Specialist/Sales Manager at Soap Life 360
Kyeonn TurnerKyeonn Turner
Special Education Para Educator at Life 360 Therapy Services, Inc.Special Education Para Educator at Life 360 Therapy Services, Inc.
Voneshia McMillianVoneshia McMillian
Mental Health Therapist at New Life 360 Inc.Mental Health Therapist at New Life 360 Inc.