De’Juan Keitt
Orangeburg,SC
Summary
Dynamic Crew Trainer at McDonald's with a proven track record in employee training and customer service excellence. Skilled in food safety and team leadership, I fostered a supportive environment that reduced turnover and enhanced performance. Committed to continuous improvement, I effectively mentored staff, driving engagement and operational success.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
02.2022 - 06.2025
- Assisted in training new crew members on operational procedures and safety protocols.
- Supported team during peak hours by efficiently managing customer orders and service flow.
- Demonstrated product knowledge to enhance customer experience and drive sales.
- Collaborated with team to maintain cleanliness and organization of workstations.
- Provided feedback to management on crew performance and areas for improvement.
- Learned company policies and standards to ensure compliance during daily operations.
- Adapted quickly to changing environments, ensuring consistent service delivery during busy periods.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Reduced employee turnover by fostering a supportive and engaging learning environment.
Education
Business Administration
Orangeburg-Calhoun Technical College
Orangeburg, SCOrangeburg Wilkinson High School
Orangeburg, SC05.2024
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Active listening
- Decision-making
- Team leadership and supervision
- Food safety understanding
- Food safety
- Cleaning and sanitation
- Staff education and training
- Delegating work
- Opening and closing procedures
- Mentorship
- Continuous improvement
- Continuous development
- Problem-solving
- Multitasking and organization
- Leadership development
Timeline
Crew Trainer
McDonald's
02.2022 - 06.2025
Business Administration
Orangeburg-Calhoun Technical College
Orangeburg Wilkinson High School
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