Summary

Overview

Work History

Education

Skills

Accomplishments

Languages

Timeline

Dejuan Pichon

New Orleans,LA

Summary

Enthusiastic and service-driven professional seeking a position in the hospitality industry where I can leverage my experience, strong interpersonal skills, and commitment to guest satisfaction. Eager to contribute to a positive team environment, deliver exceptional service, and continue growing within a fast-paced, customer-focused setting.

Overview

years of professional experience

Work History

Banquet Server

Omni Royal Orleans

10.2021 - Current

Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Set up banquet tables and chairs based on event requirements.
Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Carried out professional service, retaining polite and friendly approach at all times.
Provided friendly, courteous service to create memorable moments for guests.
Worked with banquet manager to coordinate event set up and schedule.
Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
Arranged linens and table settings according to seating plan and event theme.
Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Answered guest questions about event plans and food service choices.
Responded to guest inquiries and requests promptly and courteously.
Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
Elevated guest dining experience, recommending beverage pairings based on menu selections.
Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
Enhanced table presentation, arranging settings in alignment with event themes and specifications.
Supported successful execution of themed events, customizing service approach to match event style.
Optimized inventory management, reducing waste by accurately tracking and reporting usage of supplies.

Global staffing solutions

08.2014 - Current

Working as a temp working mainly as a banquets server. Some responsibilities consist of polishing silverware, setting tables properly, taking orders, servicing guest, busting tables. I can also carry between 8-10 plates at a time.

Server/ Bar Back

Latrobes On Royal

01.2019 - 07.2021

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

AVT Event Technologies

12.2012 - 05.2014

Setup audio-visual equipment, monitored meetings, maintained inventory, and attended ongoing training sessions.

Sazerac Restaurant

04.2011 - 11.2012

Set and bust tables, reset stock, refresh beverages, run food, polish silver utensils, polish drinking glasses, fold napkins and complete side work.