DeJuana Dowell
Lebanon,TN
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Warehouse Operations Supervisor
Aldi Distribution Center
06.2020 - 07.2024
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
- Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
- Assessed staffing needs based on workload demands and made appropriate hiring decisions to maintain optimal productivity levels.
- Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Trained new staff on job duties, company policies, and safety procedures for rapid on-boarding.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Enforced team adherence to safety regulations and protocols.
- Resolved conflicts between team members and addressed complaints or grievances.
- Mentored new employees in warehouse operations, fostering a supportive learning environment that promoted growth.
- Handled day-to-day shipping and overseeing more than 24,000 - 25,000 cases shipped per day.
Assistant Store Manager
The Home Depot Inc
11.2005 - 05.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
No Degree - Office Management
Middle Tennessee State University
Murfreesboro, TNHigh School Diploma -
Lebanon High School
Lebanon, TN05.1993
Skills
- Shipping
- Problem-Solving
- Collaborative Teamwork
- Conflict Resolution
- Hiring and Training
- Employee Scheduling
- Proficient in MS Word, MS Excel, MS Power Point, MS Outlook, MS TEAMS
- Positive Attitude
- Teamwork and Collaboration
- Time Management
- Email and Phone Communication
Certification
Forklift
Order Picker
Electric Pallet Jack / Manual Pallet Jack
Tugger
Boom Lift
Timeline
Warehouse Operations Supervisor
Aldi Distribution Center
06.2020 - 07.2024
Assistant Store Manager
The Home Depot Inc
11.2005 - 05.2020
No Degree - Office Management
Middle Tennessee State University
High School Diploma -
Lebanon High School