DEJUAN INGRAM
Memphis,TN
Summary
Professional with strong background in financial analysis, adept at leveraging analytical skills to drive business growth and financial stability. Expertise in data interpretation, financial modeling, and risk assessment, ensuring informed decision-making and strategic planning. Known for collaborative approach and adaptability, consistently meeting team objectives and organizational goals. Proficient in utilizing financial software and tools to streamline processes and enhance accuracy.
Overview
10
10
years of professional experience
Work History
Converting Financial Analyst
International Paper
09.2022 - Current
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Strengthened relationships with external partners through timely communication and collaboration.
- Enhanced team productivity, leading initiatives to improve financial analysis tools and techniques.
- Reduced time spent on manual data entry, implementing automated data extraction tools.
- Streamlined financial reporting processes, significantly reducing time required for monthly close.
Payment Operations Analyst
Alac/St. Jude
05.2022 - Current
- Responsible for monitoring, evaluating, and reporting the impact of credit card refund, fraud, and chargeback recovery strategies
- Includes working within an established office environment under normal lighting and climate conditions
- Uses a high degree of concentration and knowledge of credit card and bank processes to monitor credit card merchant accounts daily to identify potentially fraudulent activity
- Maintains records of daily fraudulent activity for management reports
- Requires use of personal computer and specialized software applications
- Responsible for maintaining the service level agreement established by the department for the timely processing of all donor requested credit card refunds and chargebacks to insure a quality customer experience
- Develop what if/scenario analysis to assess revenue loss impacts over different time frames e.g., quarterly, seasonally about fraud and refund trends
- Works with management to develop appropriate revenue assurance strategies to mitigate revenue loss from credit card operations
- Responsible for gathering, performing analysis and interpretation of data along with analyzing trends (i.e., credit card fees, budget costs, productivity)
- Create and generate reports on daily settlement amounts
- Provides recommendations for cost reduction strategies
- Provides support to business leadership through analysis and tracking of trends and performance
- Interprets data and provides recommendations to leadership on both regular and ad-hoc bases
- Works with internal partners to the use of statistical metrics, assessing model needs, and defining project scope
Cost basis Associate
Raymond James Financial Services
02.2021 - Current
- Inputs and maintains data on a Cost Basis Reporting system
- Acts as a team member for issues and projects requiring moderate research and analysis
- Contributes feedback to overall improvement of Cost Basis Reporting's processes and internal systems and assists in implementing corrective actions and solutions, as necessary
- Promotes effective coordination between multiple workgroups in functional areas
Central Data Management Specialist
Eversana
11.2016 - 01.2021
- Work directly with various functional areas to verify data integrity and efficiency of workflow processes
- Responsible for auditing data to ensure data integrity and quality
- Execute all regular transaction processes necessary to maintain operations records and databases
- Responsible for building positive working relationships with external clients from diverse backgrounds
Key Holder
The Vitamin Shoppe
09.2014 - 11.2016
- Responsible for opening and closing the store in the absence of Store and Assistant Store Manager
- Responsible for training of new associates
- Provided excellent customer service regarding supplemental aids and overall health initiatives
- Responsible for cash transactions
- Aided in the implementation of merchandising, promotional and operational standards Merchandise Execution Team Member
Education
MBA - Business Finance
Capella University
Minneapolis, MNBBA - Business Finance
University of Memphis
Memphis, TNSkills
- Account discrepancies
- Conflict resolution
- Basic accounting principles
- Tax code interpretation
- Deduction legitimacy
- Multitasking abilities
- Collaboration
- Excellent work ethic
- Self-motivated professional
- Planning and Coordination
- Cultural awareness
- Customer Service
- MS Office
- Data management
- Training & Development
- Research management
- Accounting data analysis
- Financial data entry
- Administer databases
- Data security
- Office management software
- Production data analysis
- Reporting management
- Evaluate statistical data
- Collect and model data
- Data mapping
- Data recovery
- Prepare data
- Microsoft Excel
- Financial and operational reporting
- Financial statement analysis
- Excellent attention to detail
- Advanced computer skills
- Analytical research
- Superior time management
- Financial software
- Report creation
- Finance
- Advanced financial analysis
- Data trending
- Financial Reporting
- Financial Accounting
Timeline
Converting Financial Analyst
International Paper
09.2022 - Current
Payment Operations Analyst
Alac/St. Jude
05.2022 - Current
Cost basis Associate
Raymond James Financial Services
02.2021 - Current
Central Data Management Specialist
Eversana
11.2016 - 01.2021
Key Holder
The Vitamin Shoppe
09.2014 - 11.2016
BBA - Business Finance
University of Memphis
MBA - Business Finance
Capella University
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