DeJuania Dickerson
Baytown,TX
Summary
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
12
12
years of professional experience
Work History
Housekeeper
Holiday Inn Express Hotel Suites
Baytown, United States
06.2021 - 09.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Dusted picture frames and wall hangings with cloth.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Customer Service Representative
On Our Own Services
Houston, TX
09.2016 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Caregiver
Texas Home Health
Cleveland , TX
02.2010 - 10.2016
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Education
No Degree - Medical Assistant
Stratford Career Institute
High School Diploma -
Anahuac High School
Anahuac, TX05.2002
Skills
- Work Planning and Organization
- Time Management
- Window Washing
- Health Standards Compliance
- Relationship Building
- Multitasking and Prioritizing
- Floor Cleaning, Polishing and Waxing
- Professional and Courteous
- Detail-Oriented
- Verbal and Written Communication
- Supply Replenishment
- Guest Service and Support
- Guest Request Response
- Staff Training
- Customer Inquiry and Response
- Linen Cleaning and Storage
Timeline
Housekeeper
Holiday Inn Express Hotel Suites
06.2021 - 09.2021
Customer Service Representative
On Our Own Services
09.2016 - 12.2018
Caregiver
Texas Home Health
02.2010 - 10.2016
No Degree - Medical Assistant
Stratford Career Institute
High School Diploma -
Anahuac High School
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