Jaishon Nelson
District Heights,MD
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
8
8
years of professional experience
Work History
Sales Associate
Macy’s
Arlington, VA
09.2021 - Current
- Anticipate customer’s needs and improve the customer’s shopping experience by utilizing product knowledge to provide recommendations.
- Use unique selling tactics to demonstrate the benefits of purchasing the store credit card to meet sales goals and improve customer loyalty.
- Maintain a clean and organized inventory and curated displays of rotating seasonal clothing and accessories.
- Handle POS system transactions, which include, credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Trained new team members in cash register operation, stock procedures and customer services.
Private Nanny
Nanny Services
District Heights, MD
03.2017 - Current
- Prepared meals according to dietary needs of the family's children.
- Maintain a clean environment, regularly sanitizing surfaces.
- Tutor and assist with assignments for various subject such as reading, math and art.
- Carefully follow instructions provided by parents regarding schedules, discipline, and free time.
- Foster a safe and loving environment, exercising skills in patience, attention to detail and de-escalation.
- Maintain order by instilling conflict resolution between two or more parties in a healthy manner.
- Maintain excellent rapport and trust with client by utilizing interpersonal skills effectively.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Developed an understanding of each child's individual strengths and weaknesses.
Customer Service Supervisor
Macy's Department Store
Arlington, VA
10.2023 - 01.2024
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Drove positive customer satisfaction levels by providing successful training to associates.
CONCIERGE
Concierge Medical Billing
Washington, DC
03.2016 - 03.2017
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Prepared reports detailing customer satisfaction surveys and other data pertaining to concierge services.
- Directed incoming calls and messages to appropriate staff or residents.
- Handled mail and package deliveries, keeping items secure.
- Maintained guest privacy and building reputation by keeping information confidential.
- Entered work orders for housekeeping, pest control and maintenance issues.
Education
Early Childhood Education -
Allegany College of Maryland
05.2016
Skills
- Student engagement
- Classroom management
- Creating lesson planning
- Effective Selling Techniques
- Retail Merchandising Expertise
- Customer Assistance
- Meeting Management
- Hospitality Service Expertise
- Safety Procedures
- Administrative Support
- Enrichment Activities
- Friendly
- Behavior Observation
- Child Development
Timeline
Customer Service Supervisor
Macy's Department Store
10.2023 - 01.2024
Sales Associate
Macy’s
09.2021 - Current
Private Nanny
Nanny Services
03.2017 - Current
CONCIERGE
Concierge Medical Billing
03.2016 - 03.2017
Early Childhood Education -
Allegany College of Maryland