DeJuanna Singleton
Houston,TX
Summary
Experience includes ensuring medical records are maintained in compliance with legal and regulatory standards, streamlining record retrieval processes, and implementing electronic health records systems to enhance efficiency. Organized coding clerk with a background in interpreting and entering patient information, verifying data accuracy, and maintaining confidentiality. Strengths include knowledge of medical terminology, fast typing skills, and the ability to work well under pressure.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assis/Medical Coding Clerk -Remote
CLWarm
Houston, Remote
01.2021 - Current
- Assigned appropriate codes using ICD-10-CM for diagnosis, CPT for procedures, HCPCS for supplies and modifiers as required by payers.
- Conducting timely follow-up of unpaid claims and payments from law firms for billed services.
- Participated in internal meetings regarding changes in the health care industry that may affect coding processes.
- Communicated with healthcare personnel, including practitioners to promote accuracy.
- Assisted with maintaining current knowledge of CPT and ICD-10 codes as required by payers.
- Developed Excel spreadsheets to track performance metrics against budgetary goals.
- Compiled data from various sources into organized reports for review by management team.
Dental Office Manager
Dr. Emily J. Bartley, DDS
Houston, TX
01.2023 - 01.2025
- Coordinated with dental providers regarding patient care and scheduling needs.
- Ensured accurate data entry of patient information into the office management system.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Created and managed budgets for travel, training, and team-building activities.
- Coordinated execution and improvement of daily dental office practices.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
Customer Service Representative
Concentrix
Houston, Remote
01.2021 - 01.2023
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Account Specialist
ETech Communications
Nacogdoches, Texas
01.2015 - 01.2019
- Received, prioritized and responded to multiple points of customer communication.
- Participated in industry events and conferences to stay informed on market trends and to network with potential clients.
- Researched and resolved customer inquiries regarding billing issues or payment disputes.
- Established and enforced sales goals to boost team success.
- Contacted customers about potential service upgrades, new services and account changes.
Education
Bachelor of Science - Business Analytics
University of Phoenix
05.2025
Medical Billing and Coding Certification -
University of Houston
Houston, TX01.2021
High School Diploma -
Shelbyville High
Shelbyville, TX05-2013
Skills
- Claims processing
- Records management
- Medical coding and abstracting
- Data entry
- Scheduling
- Detail oriented
- EOPS
- Typing 70 wpm
- ICD-10 & CPT coding
- Patient record management
- HCPCS coding
- Patient data compilation
Certification
- Medical Billing Coding
Timeline
Dental Office Manager
Dr. Emily J. Bartley, DDS
01.2023 - 01.2025
Administrative Assis/Medical Coding Clerk -Remote
CLWarm
01.2021 - Current
Customer Service Representative
Concentrix
01.2021 - 01.2023
Account Specialist
ETech Communications
01.2015 - 01.2019
Bachelor of Science - Business Analytics
University of Phoenix
Medical Billing and Coding Certification -
University of Houston
High School Diploma -
Shelbyville High
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