Dejun Lamar
Stockbridge,GA
Summary
Diligent Security Manager in a Social Worker environment with aptitude for effectively communicating with clients. Skilled at helping clients develop life skills and coping mechanisms. Well-versed in applying conflict resolution techniques to mediate family crisis. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Account Manager/Care Coordinator
Walden/Allied Universal
Atlanta, GA
03.2017 - Current
- Monitor ongoing client needs during program and implement post program follow-up
- Effectively communicate, establish and maintain cooperative working relationships with a wide range of individuals and groups
- Assist in responding to difficult situations including issues of client self-care, client-client conflicts, etc
- Attend residential department meetings
- Ability to build working relationships with special needs populations
Security Manager
Securamerica
Atlanta, GA
09.2010 - 03.2017
- Managed office space, equipment, and 7 employees, including providing for meeting space, central filing, and equipment and computer technology
- Maintained a track record of excellent customer service, resolved customer issues to satisfaction, and reduced the complaint rate by 70%
- Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated
- Trained new security officers, building their technical skills and increasing their performance by 70%
- Performed safety and emergency evacuations for client needs and incidents
- Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks
- Recorded client needs, developed a response plan, and performed an evacuation pull-tag test
Customer Service
Allied Barton Services
Atlanta, GA
10.2006 - 09.2010
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks
- Performed safety and emergency evacuations for client needs and incidents
- Improved customer service by offering a friendly greeting and making sure the elevator was working while waiting for customers to enter
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
Education
Certificate of Technical Studies - CPR/AED Instructor
Atlas Red Cross
McDonough, GA07-2024
Professional Life Coach -
Transformation Academy
Clearwater Beach, Fl01.2024
Technical Support Fundamentals -
Coursera/Google
Mountain View, California02.2021
Associate degree - Business Administration
American InterContinental University
Atlanta, GA06.2016
Skills
- Database management
- Community resources
- Customer service
- Relationship building and management
- Leadership
- Documentation review
- CPR, first aid, AED
- Staff training and onboarding
- Computer skills
Awards
110% Customer Service Award
Timeline
Account Manager/Care Coordinator
Walden/Allied Universal
03.2017 - Current
Security Manager
Securamerica
09.2010 - 03.2017
Customer Service
Allied Barton Services
10.2006 - 09.2010
Certificate of Technical Studies - CPR/AED Instructor
Atlas Red Cross
Professional Life Coach -
Transformation Academy
Technical Support Fundamentals -
Coursera/Google
Associate degree - Business Administration
American InterContinental University
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