Dekari Johnson
Temple Hills,US
Summary
Results-driven technician with diverse experience in HVAC, aviation operations, team leadership, and customer service. Brings over five years of hands-on experience installing, servicing, and troubleshooting HVAC systems, supervising aircraft service operations, supporting airline ground operations, and delivering exceptional customer experiences. Skilled at diagnosing technical issues, improving operational efficiency, coordinating with cross-functional teams, and maintaining compliance with safety and industry standards. Known for adaptability, strong work ethic, leadership, and the ability to perform under pressure while consistently producing quality results. EPA Universal Certified and committed to providing reliable technical solutions, outstanding service, and continuous professional growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HVAC residential installer IAQ
CroppMetcalfe
Fairfax, Va
05.2024 - Current
- Install HVAC systems, ensuring high air quality and customer satisfaction
- Collaborate with team to overcome installation challenges for seamless execution
- Enhance system efficiency, leading to measurable energy savings
- Analyze processes to identify improvements, boosting operational efficiency
- Install and maintain residential HVAC systems, ensuring optimal indoor air quality through precise equipment calibration and systematic diagnostics.
- Analyze and optimize HVAC system performance through data-driven assessments, delivering superior indoor air quality solutions.
- Partner with homeowners to customize HVAC installations, ensuring maximum comfort and efficiency while meeting specific air quality requirements.
HVAC Technician
American Residential Services LLC
Manassas, VA
06.2023 - 02.2024
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshoot complex HVAC problems, identifying root causes and implementing effective solutions.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Recommended appropriate upgrades to clients' existing systems, resulting in increased energy efficiency and cost savings.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Streamlined HVAC diagnostics through systematic troubleshooting methods, reducing average repair time while maintaining quality standards.
Potable Water & Lavatory Service Technician supervisor position
Airway Cleaners LLC
Arlington, VA
06.2021 - 05.2023
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Led water service operations team of 12 technicians, implemented standardized safety protocols, and optimized aircraft servicing workflow for enhanced efficiency
- Analyzed service data to streamline lavatory maintenance procedures, resulting in substantial reduction in ground time while maintaining quality standards
Ramp Agent
Southwest Airlines
Arlington, VA
09.2022 - 01.2023
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
Produce Clerk / cashier / customer service
Shoppers Food Warehouse
Clinton, MD
05.2020 - 06.2021
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Promoted healthy eating habits among customers by offering recipe suggestions and nutritional information for various produce items.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
- Managed inventory levels to prevent overstock or shortages of produce items through regular monitoring and communication with suppliers.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
- Collaborated with other store departments to create cross-merchandising displays that featured complementary products from the deli, bakery, or meat sections.
- Optimized produce department operations through systematic inventory management, quality control protocols, and strategic display arrangements to drive sales growth
Education
High School Diploma - undefined
Crossland High School
Temple Hills, MD05.2021
Skills
- HVAC
- Troubleshooting
- Customer Service
- Heating Systems
- System Design
- EPA Regulations
- Team Collaboration
- Equipment Maintenance
- Electrical Controls
- Preventive Maintenance
- Air Conditioning
- Installation
- Safety Protocols
- Technical Support
- Quality Control
Certification
- EPA -Universal Certificate
- Contractor license
- OSHA 10 certificate
Timeline
HVAC residential installer IAQ
CroppMetcalfe
05.2024 - Current
HVAC Technician
American Residential Services LLC
06.2023 - 02.2024
Ramp Agent
Southwest Airlines
09.2022 - 01.2023
Potable Water & Lavatory Service Technician supervisor position
Airway Cleaners LLC
06.2021 - 05.2023
Produce Clerk / cashier / customer service
Shoppers Food Warehouse
05.2020 - 06.2021
High School Diploma - undefined
Crossland High School