Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Manager

Dekarla Walker

Valdosta,GA

Summary

Dynamic manager with a proven track record at Hometown Furniture, excelling in customer service and team leadership. Enhanced client satisfaction through effective conflict resolution and implemented successful sales strategies, driving revenue growth. Skilled in operations management and budget control, fostering a productive environment that promotes employee engagement and high-quality service delivery.

Overview

17
17
years of professional experience

Work History

Manager

Hometown Furniture
11.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Store Manager

Badcock Home Furniture
02.2018 - 11.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Implemented new promotional campaigns to drive foot traffic and improve overall revenue growth.
  • Increased customer satisfaction by providing exceptional service, addressing concerns promptly, and fostering a welcoming environment.
  • Supervised daily operations of the store including opening/closing procedures ensuring smooth functioning.
  • Cultivated long-lasting customer relationships through personalized service and follow-up communication driving repeat business.
  • Managed inventory levels for optimal turnover, reducing stock discrepancies and ensuring product availability.
  • Oversaw regular inventory audits identifying discrepancies taking corrective actions where necessary.
  • Boosted store sales by implementing effective merchandising strategies and eye-catching displays.

Insurance Agent in Training

Family Heritage Life Insurance
07.2017 - 01.2018
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.

Store Manager

McDonald's Restaurant
01.2008 - 08.2017
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Education

Lowndes High
Valdosta
05-1991

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff management
  • Operations management
  • Cross-functional teamwork
  • Schedule preparation
  • Conflict resolution
  • Budget control

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 or more staff members.

Work Type

Full TimePart Time

Work Location

Remote

Timeline

Manager

Hometown Furniture
11.2024 - Current

Store Manager

Badcock Home Furniture
02.2018 - 11.2024

Insurance Agent in Training

Family Heritage Life Insurance
07.2017 - 01.2018

Store Manager

McDonald's Restaurant
01.2008 - 08.2017

Lowndes High

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