De Kasha Gregory
Humble,TX
Summary
Dedicated professional with over 10 years of extensive experience in customer service, now transitioning into the real estate field. Recognized for: being a self-starter with a strong intuitive sense, thriving on building meaningful relationships, possessing excellent interpersonal skills, and communicating effectively through both written and verbal channels. Demonstrates a remarkable ability to maintain customer focus, ensuring their needs are met with precision and care. Meticulous attention to detail with exceptional organizational and multitasking abilities, adept at managing complex tasks and projects. Eager to apply my diverse skill set and passion for customer/client satisfaction to excel in the dynamic world of real estate.
Overview
12
12
years of professional experience
Work History
Manager
Pappas Restaurants
07.2015 - Current
- Monitor and analyze business performance to identify areas of improvement and make necessary adjustments.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieve departmental goals by developing and executing strategic plans and performance metrics.
- Resolve staff member discords, actively listening to concerns and finding appropriate middle ground.
- Cross-train existing employees to maximize team agility and performance.
Headwait/ Server Trainer
Cheddar's Scratch Kitchen
10.2014 - 07.2015
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Calculated tip-share, entered in labor information, and handled the receipt of cash from servers.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
E-Commerce Assistant
Basic Basic/Tee-Zone.com
09.2012 - 07.2014
- Ensured customer service expectations were met through management and coordination of web orders by secure input of personal data, order updates, and package tracking.
- Immediately reported and handled product damages from customers and wholesalers to decrease discrepancy in the inventory data system.
- Provided feedback to management on e-commerce sales and technical issues related to the website, which helped increase sales by 15%.
- Resolved customer service concerns and inquiries through correspondence.
- Handled all returns and exchanges, including refunds and offering discounts when appropriate.
- Built customer loyalty by informing consumers of future promotions and maintaining reoccurring clients by supplying a special discount code for their purchases.
- Routinely updated inventory in all systems to decrease the threat to loss prevention.
Education
Bachelor of Science - Fashion Design And Merchandising
Framingham State University
Framingham, MASkills
- Self Motivated
- Detail-Oriented
- Outstanding Written & Verbal Communication
- Persuasive
- Analytical Tenacity in Tactics
- Time Management
- Complex Problem-Solving
- Customer/Client-Oriented
- Organized Mindset
- Relationship Building
- Telephone and Email Etiquette
Timeline
Manager
Pappas Restaurants
07.2015 - Current
Headwait/ Server Trainer
Cheddar's Scratch Kitchen
10.2014 - 07.2015
E-Commerce Assistant
Basic Basic/Tee-Zone.com
09.2012 - 07.2014
Bachelor of Science - Fashion Design And Merchandising
Framingham State University
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