Dekaviana Hook
Schertz,TX
Summary
Friendly and reliable skilled at problem resolution and time management. Comfortable working in fast-paced service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience. Offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Dedicated personal assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Olympia Hills Golf Course
09.2021 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted guests to provide friendly and welcoming experience.
- Restocked and organized merchandise.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Greeted customers entering facility and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
Personal Assistant
Potenza Sports
05.2022 - 08.2022
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Served as point of contact between clients and managerial staff.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
Education
High School Diploma -
Bryan P. Steele
Schertz, TX05.2021
Skills
- Food and Beverage Preparation
- Reading Comprehension
- Staff Supervision
- Operational Efficiency
- Service Bar Restocking
- Staff Collaboration
- Scheduling
- Product Development
- Records Maintenance
- Stocking and Replenishing
- Credit and Cash Transactions
- Order Taking
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Personal Assistant
Potenza Sports
05.2022 - 08.2022
Food and Beverage Attendant
Olympia Hills Golf Course
09.2021 - Current
High School Diploma -
Bryan P. Steele
- CCMA - Certified Clinical Medical Assistant
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