Dekeidra Jackson
Jackson,MS
Summary
Accomplished professional with a proven track record in customer service and team leadership, notably at Amazon. Expert in CRM software and staff training, I've significantly enhanced customer satisfaction and operational efficiency. Skilled in fostering positive relationships and exceeding performance targets through strategic planning and effective problem-solving.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Teleperformance
02.2022 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
Team Leader Manager
Amazon
04.2019 - 01.2022
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Cashier
Circle K
03.2017 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Education
High School Diploma -
Wingfield High School
Jackson, MS05.2017
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- CRM Software
- Inbound Call Management
- Product Knowledge
- Remote Office Availability
- Professional telephone demeanor
- Office 365 Mastery
- Staff Training and Development
- Sales Techniques
Timeline
Customer Care Representative
Teleperformance
02.2022 - 04.2024
Team Leader Manager
Amazon
04.2019 - 01.2022
Cashier
Circle K
03.2017 - 02.2019
High School Diploma -
Wingfield High School