Dekendra Rogers Foster

• Manage daily schedules, employee shifts, and time-off requests
• Assign duties to employees and oversee their progress.
• Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring, and administering performance evaluations
• Analyzes and resolves work problems, or assists workers in solving work problems
• Develop and improve plans/processes, identify training, provide training and maintain competence levels
• Trained new employees and delegated daily tasks and responsibilities.
• Enforced company policies and regulations with employees.
• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
• Applied security, safety and loss prevention strategies during shifts.
• Developed and implemented new processes and procedures to streamline operations.
• Delivered successful training to more than 80 employees during tenure, educating on successful work processes and productivity strategies.

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Devised and implemented processes and procedures to streamline operations.
• Observed packing operations to verify conformance to specifications.
• Created and managed project plans, timelines and budgets.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Delivered goods and products to customer on time and in excellent condition.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.

• Process orders via email or phone
• Check data accuracy in orders and invoices Contact clients to obtain missing information or answer queries
• Liaise with the Logistics department to ensure timely deliveries
• Maintain and update sales and customer records
• Develop monthly sales reports
• Communicate important feedback from customers internally
• Ensure sales targets are met and report any deviations
• Stay up-to-date with new products and features
• Specialize in data entering contracts into a platform called Reliant Asset Management platform
• Knowledge in using Fishbowl to create and ship orders
• Approve support contracts in Sales Force
• Create and sending on-boarding welcome letters to customers for support
• Assist third party vendors with maintenance support contracts
• Lite customer service phone calling
• Collected invoices
• Assembled supporting information for payment processing
• Entered invoices into QuickBooks
• Matched vendor invoices with receiving data
• Knowledge in Excel, Word, e-mail
• Followed up with clients with outstanding account balances
• Dispatch freight orders to be picked up in a timely manner
• Track inventory on a weekly to yearly basis.
• Created and maintained reports, documents and presentations to assist with administrative support.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

• Responsible for shipping using Fed Ex and UPS database
• Pulling orders in a accurate and timely manner, Routing LTL freight through a third party logistic database
• Certified forklift operator, Inventory Control entering customer orders into the companies database
• Tube Machine Operator
• Knowledge sets include: loading and unloading trucks, shipping, shipping clerk, warehouse, warehouse operations.
• Consistently lifted materials weighing as much as 50 pounds.

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• Supervised shipping and receiving, distribution and workplace safety.
• Supervised warehouse operations by managing employees during shifts.
• Supervised shipping and handling operations.
• Developed comprehensive staff training program to improve employee performance and morale.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Trained new team members on proper and safe use of tools and equipment.
• Assigned tasks to team members to complete within designated time frames.
• Handled day-to-day shipping and receiving overseeing more than 100 packages per day.