Dekeshia Andrews
Irving,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Credit Dispute
Safe Rent Solutions
02.2023 - Current
- Submission timeframe5 business days from the received date to submit to the bureau.
- Once submitted allow up to 30 days from submission date to ensure that we respond to the consumer within the timeframe per FCRA/Compliance.
- Results timeframe 3 business days from the received date to send the consumer their investigation results.
Consumer Support Specialist
Safe Rent Solutions
04.2022 - 01.2023
- Assist external consumers with concerns and inquiries. Explain credit/consumer report content, and Reseller and Credit Reporting Agency(CRA) requirements and processes.
- Research and process consumer disputes received from external customers via phone, mail, fax and email.
- Fulfill consumer copy requests,file disclosures, and disputes at the request of the consumer within FCRA specific guidelines.
- Utilize multiple systems and applications.
- Create and maintains logs, data entry,reports,records,and files.
- Perform proper security authentication to safeguard all personal identifying information.
Customer Service Monitoring Representative
ADT Security Systems
01.2018 - 02.2022
- Monitoring and dispatching proper authorities for residential and small business alarms.
- Handling incoming alarm calls and placing outgoing calls to verify alarm activity,dispatching the proper authorities, and notifying responsible parties.
- Paying attention to detail while documenting alarm handling procedures within the alarm screens.
Collection Agent
Bridecrest
01.2015 - 12.2018
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed debtor payments and updated accounts to reflect new balance.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Analyzed customer financial records to determine appropriate payment plan.
Education
High School Diploma -
Camden Fairview High School
Camden, AR08.1999
Skills
- Evidence Gathering
- Customer Satisfaction
- Information Validation
- Strong Telephone Etiquette
- Customer Inquiry Response
- Compliance Requirements
- Issue Clarification
- Project Requirements
- Customer Feedback
Timeline
Credit Dispute
Safe Rent Solutions
02.2023 - Current
Consumer Support Specialist
Safe Rent Solutions
04.2022 - 01.2023
Customer Service Monitoring Representative
ADT Security Systems
01.2018 - 02.2022
Collection Agent
Bridecrest
01.2015 - 12.2018
High School Diploma -
Camden Fairview High School
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