Brandi Carter
Rochester
Summary
Dedicated professional with a background in healthcare and customer service, notably at Lifetime Assistance, where I enhanced client independence and well-being. Skilled in vital signs monitoring and behavioral support, I excel in creating positive outcomes through empathetic communication and teamwork. Proven ability to improve patient satisfaction and efficiency in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Community Support Worker
Lifetime Assistance
05.2024 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Promoted mental health awareness within the community through educational workshops and presentations at local events.
Patient Care Technician
Community Care Inc.
03.2018 - 06.2023
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Patient Care Technician
Crimson Ridge Senior Living Campus
07.2017 - 03.2018
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Retail Sales Associate
Walmart
08.2014 - 08.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
GED -
Edison Career And Technology
09-2005
Skills
- Behavioral support
- Vital signs monitoring
- Customer service
- Disability awareness
- CPR certification
- Customer assistance
- Transportation assistance
- Patient observation
- Cash handling
Timeline
Community Support Worker
Lifetime Assistance
05.2024 - Current
Patient Care Technician
Community Care Inc.
03.2018 - 06.2023
Patient Care Technician
Crimson Ridge Senior Living Campus
07.2017 - 03.2018
Retail Sales Associate
Walmart
08.2014 - 08.2017
GED -
Edison Career And Technology
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