Dekiesha Dillard Rudd
Katy
Summary
Well-qualified Logistics Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Field Dispatcher/CSR
STG Logistics
01.2021 - Current
- Assign freight loads to drivers based on available capacity, delivery schedules, and route optimization, considering factors like distance, weight, and customer requirements.
- Act as a point of contact for clients, providing updates on shipment status, addressing inquiries, and resolving any customer-related issues.
- Quickly identify and resolve issues that may arise during deliveries, such as delays, mechanical problems, or customer concerns, taking appropriate actions to minimize disruptions.
- Ensure drivers are adhering to all company policies, safety regulations, and DOT compliance standards.
- Process orders for Import and Export shipments
- Monitor EDI orders and ensure accuracy for acceptance
Logistics Specialist/CSR
Pinnacle Logistics
01.2019 - 01.2021
- Establish and maintain client relations via email, phone, and chat.
- Provide Rate Quotes for potential shipments, process pick up requests, forms, and applications.
- Coordinate freight delivery to designated locations
- Monitor EDI orders and ensure accuracy for acceptance.
Premier Support Consultant
AT&T
01.2017 - 01.2019
- Used multiple systems to identify and communicate products that met the customer’s needs and resolve the customer’s issues.
- Establish and maintain client relations via email, phone, and chat.
- Provided knowledgeable answers to questions about products, pricing, and availability.
- Provided technical support for all AT&T products.
Education
Assoicates - Supply Chain Management
Houston Community College
Houston, Texas06-2011
Skills
- Excel
- Microsoft Office
- Microsoft Teams
- Share Point
- Citrix Software
- EDI Systems
- Rail Optimizer
- TMS System
Timeline
Field Dispatcher/CSR
STG Logistics
01.2021 - Current
Logistics Specialist/CSR
Pinnacle Logistics
01.2019 - 01.2021
Premier Support Consultant
AT&T
01.2017 - 01.2019
Assoicates - Supply Chain Management
Houston Community College
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