Dekin Smith
Omaha,NE
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
2
2
years of professional experience
Work History
Convenience Store Clerk
Hy-Vee Grocery Store
Omaha, NE
01.2024 - Current
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Discounted purchases by scanning and redeeming coupons.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
- Used suggestive selling techniques to promote add-on sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Followed proper security measures to protect company assets during closing procedures.
- Answered customers' questions and provided information on store procedures or policies.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Identified possible maintenance or safety issues and reported to supervisor and client.
- Swept and mopped floors of store areas daily.
- Emptied trash and recycling bins and replaced liners.
Crew Team Member
Casey's Gas Station
Bennington, NE
10.2022 - 07.2023
- Replenished inventory levels when necessary.
- Greeted customers and cultivated positive experiences in line with company standards.
- Wiped down tables and equipment, swept and refilled stock.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Followed all safety regulations while operating machinery or handling chemicals.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Packed fast food products in approved containers, cups, and bags.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained safe food handling practices to prevent germ spread.
- Processed payments on cash register and counted back bills and change to patrons.
- Performed store opening and closing procedures as directed by management team.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Unloaded trucks of incoming merchandise in an organized fashion.
- Organized and restocked supplies to support operations and team productivity.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Cleaned work areas regularly throughout shift.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Operated kitchen equipment safely and efficiently.
- Provided training and guidance to new team members.
- Directed patrons to restrooms and other amenities within facility.
- Restocked items on shelves as needed.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Monitored expiration dates of food products.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Operated cash register accurately and efficiently.
Education
Bennington High School
Bennington, NE03-2022
Skills
- Stock replenishment
- Reliability and punctuality
- Cash handling proficiency
- Store safety protocols
- Cleanliness maintenance
- Merchandising expertise
- Register management
- Cash register operation
- Merchandising and promotion
- Troubleshooting
- Inventory tracking
- Theft prevention
- Basic math proficiency
- Checkout monitoring
- Merchandise restocking
- Patience and empathy
- Storage organization
- Customer service
- Cleanliness and hygiene
- Store maintenance
- Hospitality and accommodation
Timeline
Convenience Store Clerk
Hy-Vee Grocery Store
01.2024 - Current
Crew Team Member
Casey's Gas Station
10.2022 - 07.2023
Bennington High School
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