DeKira Howell
Birmingham
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Talented Machine Operator excels in equipment operation, setup, and testing. Hardworking team player skilled in maintenance and repair of metal production and plastic extrusion equipment. Safely and efficiently lifts heavy loads daily, employing approved lifting techniques and protective support devices.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Ochsner Choctaw General
10.2025 - Current
- Organized patient records and database to facilitate information storage and retrieval.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
Tax Preparer/ Office Assistant
Demetrias Tax Service LLC
01.2013 - Current
- Prepared and filed individual and business tax returns, ensuring compliance with tax laws.
- Assisted clients with tax planning, resulting in optimized tax savings.
- Managed office tasks, including scheduling and client communication, improving office efficiency.
- Resolved client tax issues, providing accurate and timely solutions.
- Maintained detailed records and documentation, enhancing data accuracy and retrieval.
- Streamlined tax preparation process, reducing errors and enhancing efficiency in filing individual and business returns.
- Implemented strategic tax planning initiatives, leading to substantial savings for clients and increased customer satisfaction.
- Developed comprehensive record-keeping system, improving data accuracy and facilitating quick information retrieval for audit purposes.
Production Machine Operator
Georgia-Pacific
08.2020 - 10.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assembled production parts with high degree of accuracy and precision using hand and power tools
- Completed daily logs and production audit reports.
- Set up, operated and maintained production machinery.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Helped with change-overs and set up to assist with job preparation and production functions.
- Operated machining equipment safely with team of operators.
- Set up and ran machinery to produce exceptional products for industrial needs.
Education
Medical Assistant Certification -
Fortis College
Birmingham11-2019
Diploma -
Pinson Valley High School
Pinson, Alabama05-2016
Skills
- Registration management
- Patient check-in
- Patient identity verification
- Team leadership
- Machine changeovers
- Testing and troubleshooting
- Safety compliance
- Machine programming
- Standard operating procedures
- Preventive maintenance and equipment repair
- Equipment monitoring
- Activity logging and reporting
- Materials replenishment
Timeline
Patient Access Representative
Ochsner Choctaw General
10.2025 - Current
Production Machine Operator
Georgia-Pacific
08.2020 - 10.2025
Tax Preparer/ Office Assistant
Demetrias Tax Service LLC
01.2013 - Current
Diploma -
Pinson Valley High School
Medical Assistant Certification -
Fortis College