Dekoda Mihelich
Dickinson,TX
Summary
Hardworking Correctional Officer skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Corrections Officer
Galveston County Sheriff's Office
02.2023 - Current
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
Customer Service
McDonalds
02.2020 - 04.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Customer Service
Angry Marlin
01.2019 - 01.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
High School Diploma -
J.Frank Dobie High School
Houston, TX05.2022
Skills
Verbal Communication
Security Procedures
Emergency Response
Inmate Supervision
De-Escalation Techniques
Integrity and Honesty
Complaint Handling
Team Collaboration
Time Management
Problem-Solving
Multitasking
Certification
- CPR
Timeline
Corrections Officer
Galveston County Sheriff's Office
02.2023 - Current
Customer Service
McDonalds
02.2020 - 04.2021
Customer Service
Angry Marlin
01.2019 - 01.2020
High School Diploma -
J.Frank Dobie High School
- CPR
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