Dekontee Kofa
Philadelphia,PA
Summary
Highly experienced achiever known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
5
5
years of professional experience
Work History
Sales Associate
Snipes Enterprises/ Jimmy Jazz
06.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Sales Associate
Walmart
06.2022 - 08.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
Retail Sales Associate
Walmart
01.2019 - 11.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Sales Associate
Five Below
09.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High School Diploma -
Fels Samuel High School
Philadelphia, PA06.2020
Skills
- Customer Needs Assessment
- Product Sales
- Payment Processing
- Adapt to Diverse Group
- Teamwork and Collaboration
- Listening Skills
- Product Recommendations
- Cash Handling Accuracy
- Professional Demeanor
- Exceptional Customer Service
- Flexible Schedule
- Excellent People Skills
Hobbies
One of my hobbies is weightlifting I'd played football at the collegiate level, so I've tried to do a lot more explosive hypertrophied strength training with high quality reps. Along with a moderately high volumed cardio training.
Timeline
Sales Associate
Snipes Enterprises/ Jimmy Jazz
06.2022 - 08.2023
Sales Associate
Walmart
06.2022 - 08.2022
Retail Sales Associate
Walmart
01.2019 - 11.2021
Retail Sales Associate
Five Below
09.2018 - 01.2019
High School Diploma -
Fels Samuel High School
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