DeKovan Grear

• Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
• Optimized storage space usage by efficiently organizing inventory within the warehouse facility.
• Implemented innovative packaging solutions, minimizing product damage during transit.
• Enhanced overall productivity by maintaining a well-organized and efficient work area.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
• Conducted research to address shipping errors and packaging mistakes.
• Sorted and delivered materials to different work areas and staff.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Greet every customer promptly
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Provide above-and-beyond service to ensure every customer's experience is worth remembering.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Adhere to all company policies and procedures.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Opened and closed location(s) and monitored shift changes to uphold successful operations strategies and maximize business success.

• Picking up passengers
• Transporting clients between places
• Delivery of packages
• Safe driving
• Communication
• Time management
• Customer Service

• Deciphering work orders
• Picking merchandise for shipping to awaiting customers
• Lift up to 50 lbs of weight
• Stand or walk up to 11 hours per day
• Adhere to strict safety and quality standards

• Entering sensitive information in to a large corporate database
• Fast and accurate typing with attention to detail of valuable company and customer information
• Inbound calls dealing with customer accounts and payment information
• Technical Support of minor site issues
• Processing invoice refunds for missing items or unacceptable substitutions

• Learning and properly executing home theater and security alarm wiring methods
• Loading and unloading materials and tools onto vehicles in and in a warehouse environment
• Ability to lift up to 70lbs
• Technical Support of security systems and home theater systems

• Deciphering work orders
• Packing merchandise for shipping to awaiting customers
• Lift up to 49 lbs of weight
• Stand or walk up to 12 hours per day
• Adhere to strict safety and quality standards

• Learning and properly executing UPS package handling methods
• Loading and unloading UPS packages into trailers or package cars in a warehouse environment
• Ability to lift up to 70lbs
• Adhere to strict safety and quality standards

• Provided accurate and appropriate information in response to customer inquiries
• Addressed customer service inquiries in a timely and accurate fashion
• Developed effective relationships with all call center departments through clear communication
• Analyzed bill payment and account information to provide answers to billing inquiries and recommend additional products and services to customers

• Provided accurate and appropriate information in response to customer inquiries
• Addressed customer service inquiries in a timely and accurate fashion
• Developed effective relationships with all call center departments through clear communication
• Established great communication with team members to ensure sales goals were met as quickly as possible
• Analyzed bill payments and account information to provide answers to billing inquiries
• Recommended additional products and services to customers

• Recruiting respondents for market research surveys on a myriad of subject matter
• Screening respondents to ensure that their data matches the quota set by our clients
• Conducting extensive interviews with respondents and data entry using their proprietary software
• Addressed customer inquiries in a timely and accurate fashion
• Established great communication with team members to ensure recruiting goals were met as quickly as possible

• Communicate effectively both orally and in writing for the purpose of public interaction and report writing
• Patrol facility or man post as instructed and serve as a general security presence and visible deterrent to crime
• Detect suspicious activities and watch for suspicious or criminal acts at or near assigned post
• Handle typical and crisis situations efficiently and effectively

• Received shipment and performed break down of inventory boxes, maintained store inventory, back stock items, and returns on a daily basis
• Store, tag, identify, and provide the necessary environmental and physical protection for all of the store's inventory
• Supervised Team Impact members during scheduled and unscheduled shift operations with little direct supervision
• Performed shipping and store inventory transfer orders

• Answered customer phone calls and provided general customer service while representing the company in a professional and business-like manner
• Sold products and merchandise while assisting customers with inventory look up and retrieval
• Operated a computerized cash register while handling money and performing nightly audits
• Performed yearly inventory audit of store and warehouse

• Receive payment by cash, check, credit cards, vouchers, or automatic debits
• Issue receipts, refunds, credits, or change due to customers
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
• Greet customers entering establishments
• Process merchandise returns and exchanges
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
• Request information or assistance using paging systems
• Stock shelves, and mark prices on shelves and items
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
• Weigh items sold by weight to determine prices

in progress