Summary
Work History
Education
Skills
Timeline
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DELWAYNE WILBOURN

Las Vegas

Summary

10+ years experienced customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Customer Service Representative

Soeleish Las Vegas Magazine
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Rep

Sprint Corporation
  • PG Wireless Sales Rep responsible for driving sales and service results
  • Responsible for maximizing location productivity by generating new activation's, upgrades, prepaid and accessory sales

Project Coordinator

MSI International
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

Sales Rep

American Eagle Outfitter
  • Sales associate who provided excellent customer service
  • Assist customers in sales, organize displays, stock shelves, and operate cash registers
  • Maximizes sales by delivering efficient, friendly and knowledgeable service to all customers

Sales Rep

Macys Department Store
  • Sales associate responsible for demonstrating outstanding customer service and selling skills
  • Greeting patrons, providing product knowledge, directing customers to fitting rooms, and completing transactions on the cash register

Sales Rep

Wilsons Leather
  • Sales associate responsible for greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
  • Operating cash registers, managing financial transactions, and balancing drawers

Education

Bachelor Degree Program -

Herzing College of Business
Atlanta, GA
01.2003

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Sales closing
  • Sales strategy development
  • Product and service knowledge
  • Relationship building

Timeline

Sales Rep

Sprint Corporation

Sales Rep

American Eagle Outfitter

Sales Rep

Macys Department Store

Sales Rep

Wilsons Leather

Customer Service Representative

Soeleish Las Vegas Magazine

Project Coordinator

MSI International

Bachelor Degree Program -

Herzing College of Business

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