DELLA BOBB
Queens,NY
Summary
Goal-oriented Manager dedicated to continuous improvement and driving positive business impact. Talented problem-solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals and business objectives.
Overview
26
26
years of professional experience
Work History
Manager
CubeSmart
02.2024 - 09.2024
- Rent Storage space to customers daily
- Prepared executive reports using operational, output with revenue data
- Coordinated with vendors for maintenance, support, and product updates
- Monitored storage capacity and recommended upgrades as needed
- Troubleshot and resolved storage-related issues
- Business Management, Accounts Payable/Receivable, Retail Store Front Sales for walk-in and smart rentals online app
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 90% increase in sales
- Property maintenance, cleaning, prepping assigning units to customer's demand
- Developed and conducted persuasive verbal sales presentations to prospective clients
- Managed daily workloads by organizing schedules and delegating tasks
- Improved productivity after reviewing and modifying operations and workflows
- Completed sales operational requirements by scheduling and assigning storage units
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Broker Assistor - M.F.E
Affinity By Molina Healthcare
03.2020 - 11.2023
- Sales - Public/Through the NY State of Health Marketplace for Qualified Health Plans (QHP) and Insurance affordability programs such as Medicaid and Child Health Plus
- Conduct public education activities for consumers to raise awareness of available QHPs within the Marketplace
- Explain potential eligibility for public/governmental programs: community outreach, and engagement
- Describe the features and benefits of health insurance coverage, including cost-sharing mechanisms like deductibles, co-pays, and coinsurance, and how work can affect the consumer
- Describe the different metal tiers within the Marketplace and how the benefits may change at different tiers based on the consumer's income
- Conduct presentations and participate in ACA forums and workshops upon request
- Events and In-Service
- Presentations to create awareness
- Improved social connections and behaviors by modeling positive choices
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
Retail Sales Associate
RAINBOW STORES
02.2014 - 10.2023
- Developed and implemented an incentive-based sales program that increased customer satisfaction and improved customer experience.
- Recruiting, Team Leadership, Employee Training, Data Entry/Account Activation
- Professionally Selling Services, Qualifying/Processing accounts
- Coordinated sales meetings to discuss targets, marketing campaigns and strategy improvements
- Used professional sales techniques to negotiate best possible terms and conditions to satisfy customer requirements
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
Broker Assistor - M.F.E
NYC Health and Hospitals - Metroplus Healthplan
07.2015 - 03.2020
- Developed and implemented a marketing plan that increased brand awareness by 100% within the target demographic
- Analyzed customer data to identify key trends, allowing for more targeted sales campaigns and resulting in an increase in revenue
- Educate, train, and provide help to qualified individuals applying for Insurance/Benefits 2 Sales
- Public/Through the NY State of Health Marketplace for Qualified Health Plans (QHP) and Insurance affordability programs such as Medicaid and Child Health Plus
- Conduct public education activities for consumers to raise awareness of available QHPs within the Marketplace
- Used professional sales techniques to negotiate the best possible terms and conditions to satisfy customer requirements
- Optimized strategies to reach target consumers and meet demand
- Developed and conducted persuasive verbal sales presentations to prospective clients
- Established long-lasting relationships with customers to maintain high retention and satisfaction
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
Auditor Executive
Holiday Inn Express
06.2010 - 11.2010
- Prepared detailed reports on audit findings
- Helped improve internal controls by evaluating systems and recommending updates
- Confirmed records accuracy with inspections of cash on hand, securities and notes receivable and payable
- Conducted risk assessments to identify areas of audit topic formulation and vetted topics with executive leadership
- Evaluated internal controls and recommended enhancements to strengthen organizational integrity.
- Mitigated potential risks by proactively identifying fraud indicators and implementing preventive measures.
Help Desk Technician
TD Bank
07.2000 - 01.2001
- Drafted SOPs for IT department procedures and distributed to appropriate personnel
- Implemented remote troubleshooting techniques to solve common software and hardware issues
- Educated customers on simple methods to solve common software and hardware issues
- Safeguarded data and network access through security-related support functions
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Help Desk Support Specialist
Chase Bank
08.1998 - 09.1999
- Investigated and resolved problems by reading technical manuals and conducting computer diagnostics
- Fielded and resolved escalated calls for junior help desk staff
- Handled routine maintenance of reports, labels, and other documentation required by operations
- Maintained inventory of IT assets and helped maintain clean server room
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
Education
NURSING SCHOOL - HHA Certified.
NURSING SCHOOL
Skills
- Hive
- Marketing
- Sales Force
- Business Planning
- Financial Management
- Communications
- Microsoft Office
- Risk Management
- Customer Service
- Goals And Objective
- Staff Management
- Membership Sales
- Contract Management
- Business Administration
- Operations Management
- Policy Implementation
- Team leadership
Timeline
Manager
CubeSmart
02.2024 - 09.2024
Broker Assistor - M.F.E
Affinity By Molina Healthcare
03.2020 - 11.2023
Broker Assistor - M.F.E
NYC Health and Hospitals - Metroplus Healthplan
07.2015 - 03.2020
Retail Sales Associate
RAINBOW STORES
02.2014 - 10.2023
Auditor Executive
Holiday Inn Express
06.2010 - 11.2010
Help Desk Technician
TD Bank
07.2000 - 01.2001
Help Desk Support Specialist
Chase Bank
08.1998 - 09.1999
NURSING SCHOOL - HHA Certified.
NURSING SCHOOL
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