DELLA BOBB
CubeSmart
Queens,NY
26
years of professional experience
Goal-oriented Manager dedicated to continuous improvement and driving positive business impact. Talented problem-solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals and business objectives.
Work History
Manager
7 Months- Rent Storage space to customers daily
- Prepared executive reports using operational, output with revenue data
- Coordinated with vendors for maintenance, support, and product updates
- Monitored storage capacity and recommended upgrades as needed
- Troubleshot and resolved storage-related issues
- Business Management, Accounts Payable/Receivable, Retail Store Front Sales for walk-in and smart rentals online app
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 90% increase in sales
- Property maintenance, cleaning, prepping assigning units to customer's demand
- Developed and conducted persuasive verbal sales presentations to prospective clients
- Managed daily workloads by organizing schedules and delegating tasks
- Improved productivity after reviewing and modifying operations and workflows
- Completed sales operational requirements by scheduling and assigning storage units
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Broker Assistor - M.F.E
3 Years 8 Months- Sales - Public/Through the NY State of Health Marketplace for Qualified Health Plans (QHP) and Insurance affordability programs such as Medicaid and Child Health Plus
- Conduct public education activities for consumers to raise awareness of available QHPs within the Marketplace
- Explain potential eligibility for public/governmental programs: community outreach, and engagement
- Describe the features and benefits of health insurance coverage, including cost-sharing mechanisms like deductibles, co-pays, and coinsurance, and how work can affect the consumer
- Describe the different metal tiers within the Marketplace and how the benefits may change at different tiers based on the consumer's income
- Conduct presentations and participate in ACA forums and workshops upon request
- Events and In-Service
- Presentations to create awareness
- Improved social connections and behaviors by modeling positive choices
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
Retail Sales Associate
9 Years 8 Months- Developed and implemented an incentive-based sales program that increased customer satisfaction and improved customer experience.
- Recruiting, Team Leadership, Employee Training, Data Entry/Account Activation
- Professionally Selling Services, Qualifying/Processing accounts
- Coordinated sales meetings to discuss targets, marketing campaigns and strategy improvements
- Used professional sales techniques to negotiate best possible terms and conditions to satisfy customer requirements
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
Broker Assistor - M.F.E
4 Years 8 Months- Developed and implemented a marketing plan that increased brand awareness by 100% within the target demographic
- Analyzed customer data to identify key trends, allowing for more targeted sales campaigns and resulting in an increase in revenue
- Educate, train, and provide help to qualified individuals applying for Insurance/Benefits 2 Sales
- Public/Through the NY State of Health Marketplace for Qualified Health Plans (QHP) and Insurance affordability programs such as Medicaid and Child Health Plus
- Conduct public education activities for consumers to raise awareness of available QHPs within the Marketplace
- Used professional sales techniques to negotiate the best possible terms and conditions to satisfy customer requirements
- Optimized strategies to reach target consumers and meet demand
- Developed and conducted persuasive verbal sales presentations to prospective clients
- Established long-lasting relationships with customers to maintain high retention and satisfaction
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
Auditor Executive
5 Months- Prepared detailed reports on audit findings
- Helped improve internal controls by evaluating systems and recommending updates
- Confirmed records accuracy with inspections of cash on hand, securities and notes receivable and payable
- Conducted risk assessments to identify areas of audit topic formulation and vetted topics with executive leadership
- Evaluated internal controls and recommended enhancements to strengthen organizational integrity.
- Mitigated potential risks by proactively identifying fraud indicators and implementing preventive measures.
Help Desk Technician
6 Months- Drafted SOPs for IT department procedures and distributed to appropriate personnel
- Implemented remote troubleshooting techniques to solve common software and hardware issues
- Educated customers on simple methods to solve common software and hardware issues
- Safeguarded data and network access through security-related support functions
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Help Desk Support Specialist
1 Year 1 Month- Investigated and resolved problems by reading technical manuals and conducting computer diagnostics
- Fielded and resolved escalated calls for junior help desk staff
- Handled routine maintenance of reports, labels, and other documentation required by operations
- Maintained inventory of IT assets and helped maintain clean server room
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
Education
NURSING SCHOOL - HHA Certified.
INTL SERVICES
Skills
Hive
Marketing
Sales Force
Business Planning
Financial Management
Communications
Microsoft Office
Risk Management
Customer Service
Goals And Objective
Staff Management
Membership Sales
Contract Management
Business Administration
Operations Management
Policy Implementation
Team leadership
Timeline
Manager
CubeSmart
02.2024 - 09.2024Read More
Broker Assistor - M.F.E
Affinity By Molina Healthcare
03.2020 - 11.2023Read More
Broker Assistor - M.F.E
NYC Health and Hospitals - Metroplus Healthplan
07.2015 - 03.2020Read More
Retail Sales Associate
RAINBOW STORES
02.2014 - 10.2023Read More
Auditor Executive
Holiday Inn Express
06.2010 - 11.2010Read More
Help Desk Technician
TD Bank
07.2000 - 01.2001Read More
Help Desk Support Specialist
Chase Bank
08.1998 - 09.1999Read More
NURSING SCHOOL
NURSING SCHOOL from HHA Certified.
Read More