Del Collins

Sales Associate

Auto Advantage

Fort Walton Beach, FL

01.2001 - 04.2006

Described merchandise and explained use, operation and care.
Performed follow-up calls or emails after each sale was completed.
Educated customers about product specifications and benefits of purchasing from dealership.
Educated customers about sales processes, warranty requirements and service standards.
Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Recommended additional products or services based on customer needs.
Answered store and merchandise questions and led customers to wanted items.
Consistently exceeded quotas by pursuing and closing sales.
Greeted customers at arrival to build positive relationships and discuss vehicles.
Analyzed customer needs to make suitable product recommendations and demonstrations.
Prepared merchandise for purchase or rental.
Managed sales negotiations and financing options.
Placed special orders or called other stores to find desired items.
Resolved customer complaints by providing solutions that met their needs while maintaining company policies.
Followed up with customers to build long-term relationships and successful referrals.
Maintained records related to sales for store management.
Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
Assisted customers in selecting a vehicle by taking them on test drives, explaining features, and comparing different models.
Checked purchased vehicles at delivery time for damage and completed remaining preparations.
Responded to inquiries from potential customers via email and telephone.
Provided excellent customer service by responding promptly to inquiries via phone or email.
Adhered to standards of quality and service and industry regulations.
Prepared sales contracts, explained warranties and services, and discussed financing options with customers.