ANA J. DE LA CRUZ CAMPOS
Summary
Experienced Shift Leader and Team Leader with over 15 years in technology, specializing in security platform administration. Proven ability to drive projects to successful completion through strategic planning and team collaboration. Recognized for fostering a collaborative environment and delivering impactful results. Strong communication and problem-solving skills enhance effectiveness in dynamic settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SIEM TDR Admin, Team leader and Deployment Coordinator
IBM
04.2024 - 11.2024
- Executed SIEM administration and led team initiatives effectively.
- Tracked deployment and integration processes to enhance project visibility.
- Assigned engineers to new projects based on skill sets and availability.
- Reviewed deployment processes, identifying areas for improvement and efficiency.
SIEM FTS Admin Shift leader and Team Leader Backup
IBM
05.2022 - 04.2024
- Fulfilled SIEM Admin responsibilities and shift leader functions proficiently.
- Provided support for technical and non-technical inquiries from shift leaders and admins.
- Monitored essential tools daily to confirm consistent availability for operations.
- Ensured customer admin tickets were documented accurately and updated regularly.
- Assisted in Root Cause Analysis, handling escalations and ticket inquiries effectively.
- Facilitated weekly meetings while participating in leadership discussions with managers.
- Held 1:1 meetings with admins to discuss workloads, recognize growth, and offer support.
- Implemented improvement strategies based on feedback from team members.
SIEM FTS Admin Shift Leader
IBM
09.2021 - 05.2022
- Executed SIEM Admin tasks with precision and efficiency.
- Monitored and managed ticket distribution, ensuring timely resolution.
- Oversaw critical queues, reallocating tickets as necessary to maintain workflow.
- Provided technical support and guidance, resolving admin concerns effectively.
- Compiled daily progress reports for seamless handover to next geo team.
- Updated trackers for upgrades, meetings, and escalations to ensure accuracy.
- Participated in daily warm transfer meetings to address pending tasks and critical issues.
- Led weekly meetings covering team updates, processes, and training initiatives.
SIEM Admin
IBM
04.2015 - 09.2021
- Oversaw management of QRadar devices for specific customers, maintaining systems up to date.
- Addressed critical issues promptly and performed daily routines for optimal device operation.
Coordinator's Assistant
Red TEPALI
04.2017 - 02.2021
- Facilitated coordination of team activities and sessions to ensure smooth operations.
- Participated in 2017 network restart project, contributing to improved infrastructure.
- Played a key role in creating member database for streamlined communication.
- Supported distribution of promotional materials for network events.
- Acted as network representative at WCC, promoting organizational objectives.
SIEM ArcSight Technology
HP
02.2014 - 04.2015
- Conducted client device checkups to ensure communication with loggers.
- Generated monthly reports detailing device status and performance.
- Demonstrated ability to work independently while contributing effectively in team settings.
- Adapted swiftly to new situations and learned processes efficiently.
SIEM Envision Technology
HP
02.2010 - 02.2014
- Conducted checkups on client devices to ensure seamless communication with collectors.
- Executed additions, modifications, and decommissioning of devices per client requests.
- Maintained EnVision servers to ensure optimal performance and reliability.
ISS Support Engineer
HP
08.2007 - 02.2010
- Provided hardware support for ProLiant and Blade Servers on Linux and Windows platforms, including Red Hat, SUSE, VMWare, and SCO.
- Compiled monthly reports detailing device status and performance metrics.
- Received PMP Award for outstanding performance in Q2, Q3, and Q4 of 2008.
Education
Associate of Science - Computer Network Support
Hinds Community College
Pearl, MSSkills
- Team collaboration skills
- Critical thinking and problem resolution
- Inspiring team motivation
- Coaching and mentorship abilities
- Leading effective meetings
- Process optimization strategies
- Leadership insights
- Knowledge of cybersecurity principles
- QRadar technical skills
- Linux operating system knowledge
- Basic programming competencies
- Experience with diverse cultures
- Synergistic teamwork
Certification
- Google AI Essentials (Apr, 2025)
- Practical Introduction to Quantum-Safe Cryptography, IBM badge (Apr, 2025)
- Quantum Cryptography and the Future of Cybersecurity, IBM course (Feb, 2025)
- IBM Certified Administrator - Security QRadar SIEM V7.5 (2023)
- IBM Aspiring Leaders Academy (2023)
- Active listening (2023)
- Better Virtual Meetings (2023)
- Security+ (2014)
- ITIL Cert (2013)
LANGUAGES
English
Full Professional
Spanish
Native or Bilingual
Chinese (Mandarin)
Elementary
Interests
- Supporting STEM education initiatives and mentorship programs
- Advocacy Campaigns
- Volunteer Work
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Backpacking and Hiking
- Food Tourism
- Music
- I enjoy helping others and giving back to the community
- Animal Care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPaid sick leavePaid time offTeam Building / Company RetreatsPersonal development programsCareer advancementSoftware
QRadar Administration and troubleshooting
Linux Administration
ServiceNOW
Timeline
SIEM TDR Admin, Team leader and Deployment Coordinator
IBM
04.2024 - 11.2024
SIEM FTS Admin Shift leader and Team Leader Backup
IBM
05.2022 - 04.2024
SIEM FTS Admin Shift Leader
IBM
09.2021 - 05.2022
Coordinator's Assistant
Red TEPALI
04.2017 - 02.2021
SIEM Admin
IBM
04.2015 - 09.2021
SIEM ArcSight Technology
HP
02.2014 - 04.2015
SIEM Envision Technology
HP
02.2010 - 02.2014
ISS Support Engineer
HP
08.2007 - 02.2010
Associate of Science - Computer Network Support
Hinds Community College
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