DeLain Lea
Washington,DC
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with an exceptional degree of accuracy. Friendly and personable, keeps work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
24
24
years of professional experience
Work History
Lead Bartender
ARAMARK Sports and Entertainment
07.2021 - Current
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
Catering Associate
ARAMARK Sports and Entertainment
07.2021 - Current
- Enhanced event satisfaction by providing exceptional catering services and maintaining high standards of food quality.
- Achieved increased client retention by delivering outstanding customer service and addressing feedback effectively.
- Streamlined catering operations by implementing efficient systems for food preparation, setup, and breakdown.
- Coordinated seamless transitions between meal courses through effective communication with servers during events.
- Increased guest satisfaction through attentive service that included promptly addressing dietary concerns and resolving any issues quickly.
Brand Manager
Bath & Body Works
10.2015 - 04.2020
- Oversaw and developed strategic marketing and promotional plans for new product roll-outs.
- Enhanced brand recognition by developing and executing targeted marketing campaigns.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Assistant General Manager
Hampton Inn By Hilton
07.2011 - 02.2016
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Oversaw payroll preparation and administration for staff.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Lead Bartender
Hard Times Cafe & Cue
12.2007 - 07.2011
- Trained new bartenders on drink preparation and upselling techniques.
- Talked easily with patrons to build rapport and earn repeat business.
- Stocked bar with beer, wine, liquor and related supplies.
- Checked customer IDs per day to verify legal age of customers.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Monitored patron alcohol consumption to encourage safety.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Lead Bartender
Martini's Restaurant & Lounge / Club Elite
05.2000 - 11.2007
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Talked easily with patrons to build rapport and earn repeat business.
- Stocked bar with beer, wine, liquor and related supplies.
- Checked customer IDs per day to verify legal age of customers.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Bachelor of Arts - Theatre Arts
The University of The District of Columbia
Washington, DC12.1998
Skills
- Expert Mixology
- Upselling strategies
- Superior customer service
- Cleanliness standards
- Clear and effective communication
- TIPS Certified
- Health codes compliance
- Workplace Safety
Timeline
Lead Bartender
ARAMARK Sports and Entertainment
07.2021 - Current
Catering Associate
ARAMARK Sports and Entertainment
07.2021 - Current
Brand Manager
Bath & Body Works
10.2015 - 04.2020
Assistant General Manager
Hampton Inn By Hilton
07.2011 - 02.2016
Lead Bartender
Hard Times Cafe & Cue
12.2007 - 07.2011
Lead Bartender
Martini's Restaurant & Lounge / Club Elite
05.2000 - 11.2007
Bachelor of Arts - Theatre Arts
The University of The District of Columbia
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