Delaina Hartman
Red Oak
Summary
Dynamic law enforcement professional with extensive experience at Crandall ISD, excelling in community engagement and crime prevention strategies. Proven track record in conducting thorough investigations and training new officers. Skilled in conflict de-escalation and evidence collection, demonstrating integrity and a commitment to public safety.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Police Officer
Crandall Isd
Crandall, TX
07.2019 - Current
- Enforced local laws and regulations to ensure community safety and security.
- Conducted thorough investigations of incidents, gathering evidence and witness statements.
- Collaborated with community members to build trust and enhance public relations initiatives.
- Provided training to new officers on departmental policies and procedures for effective operations.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Police Corporal
City of Crandall
Crandall, TX
05.2015 - 07.2019
- Supervised patrol operations, ensuring community safety and compliance with local laws.
- Conducted thorough investigations, gathering evidence and preparing detailed reports for legal proceedings.
- Collaborated with community organizations to enhance public engagement and crime prevention initiatives.
- Trained and mentored junior officers, fostering professional development and adherence to departmental policies.
- Liaised with local, state, and federal regulatory agencies to streamline investigation completion.
- Effectively reduced risks by reviewing and assessing criminal prosecution information when processing crime scenes.
- Supervised crime prevention activities.
- Reviewed police reports thoroughly before submission ensuring accuracy of details leading to fewer discrepancies during investigations.
- Completed background investigations and arrests for violations of various laws.
- Served as acting supervisor when necessary, effectively managing officer assignments and overseeing daily operations.
- Completed investigations successfully by handling subject, target and witness interviews to verify and corroborate facts.
Sports Photographer
Freelance
08.1999 - 08.2015
- Captured high-quality sports images in dynamic environments, showcasing athleticism and emotion.
- Collaborated with athletes and coaches to understand key moments for optimal photo opportunities.
- Utilized advanced photography equipment and editing software to produce compelling visual narratives.
- Developed and maintained strong relationships with clients, ensuring satisfaction and repeat business.
- Increased event coverage efficiency by coordinating with organizers and scouting ideal locations for capturing action shots.
- Strengthened brand reputation through positive word-of-mouth referrals from satisfied customers.
- Captured high-quality sports images by utilizing advanced photography techniques and equipment.
- Built trust among athletes, coaches, and team management by conducting oneself professionally during all interactions related to work assignments.
- Adapted shooting style according to different lighting conditions, weather factors, or venue specifications to achieve optimal results.
- Collaborated with other photographers to provide comprehensive coverage at large-scale sporting events.
- Edited, toned, captioned, and uploaded photographs for publication.
Police Officer
City of Ranger
Ranger, TX
06.2012 - 03.2015
- Developed crime prevention programs targeting local youth engagement and community outreach efforts.
- Analyzed crime trends to inform strategic deployment of resources for proactive policing efforts.
- Mentored junior officers, fostering professional development and adherence to best practices in law enforcement.
- Improved departmental processes through implementation of innovative approaches to incident reporting and follow-up actions.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Investigated and reported crimes, accidents, offenses, and damage to property.
Business Office Associate
CarMax
Garland, TX
11.2013 - 02.2015
- Processed customer transactions efficiently, ensuring accuracy and compliance with company policies.
- Managed inventory levels, coordinating restocking efforts to maintain optimal product availability.
- Assisted in training new associates on operational procedures and customer service standards.
- Streamlined communication between departments to enhance workflow and service delivery.
- Implemented process improvements that reduced transaction times and increased overall efficiency in the office environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Processed vehicle purchases and trade-ins, ensuring accuracy in documentation and compliance with regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Issued temporary permits as needed for individuals seeking limited access to operate their vehicles within specific timeframes or conditions.
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
911 Dispatcher
SMU
Dallas, TX
04.2010 - 01.2012
- Managed emergency calls, prioritizing dispatch based on urgency and severity of incidents.
- Coordinated response efforts with law enforcement, fire services, and medical personnel to ensure rapid assistance.
- Utilized advanced computer-aided dispatch systems to log incidents and track resources in real-time.
- Provided critical information to first responders, ensuring accurate situational awareness during emergencies.
- Led initiatives to enhance communication efficiency among team members and external agencies during peak hours.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Coordinated multi-agency responses for large-scale emergencies, ensuring timely support and resource allocation.
Medical Billing Assistant
Irving Radiological Associates
Irving, TX
09.1998 - 12.2000
- Verified patient information and insurance details for accuracy, minimizing billing discrepancies.
- Collaborated with healthcare providers to resolve billing inquiries and discrepancies promptly.
- Managed accounts receivable by tracking outstanding payments and following up on overdue accounts.
- Optimized workflow efficiency within the department using strong organizational skills when prioritizing tasks under tight deadlines.
- Collaborated with healthcare providers to obtain necessary documentation for accurate claim submissions.
- Safeguarded patient privacy, adhering to strict HIPAA regulations during all aspects of the billing process.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
Education
Kinesiology
University of Texas At Arlington
Arlington, TXCriminal Justice
Cedar Valley College
Lancaster, TXEnnis High School
Ennis, TX05-1999
Skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- De-escalation techniques
- Patience and empathy
- Community engagement
- Criminal investigations
- Planning and coordination
- Crisis intervention and deescalation
- Community relations
- Emergency vehicle operation
- Physical fitness
- Officer training
- Self-defense techniques
- Community oriented policing
- Emergency response
- Mental resilience
- Cultural awareness
- Case management
- Crime prevention strategies
- Background investigations
- Search and seizure laws
- Crime scene preservation
- Crime prevention
- Search and seizure procedures
- Evidence collection protocols
- Traffic laws
- Schedule setting
- Traffic control
- Domestic violence prevention
- Crime scene processing
- Suspect interrogation
- Interrogation techniques
- Crime prevention training
- Fingerprinting
- Legal compliance
- Emergency management
- Traffic direction
- Search and seizure warrants
- Exceptional problem solver
- Firearms proficiency
- Arrest techniques
- Patrol
- Weapons safety
- Crime reduction
- Patrol procedures
- Drug enforcement
- CPR/First aid certified
- Drug laws enforcement
- Decision-making
- Critical thinking
- First aid
- Weapons training
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
Certification
- Licensed Master Police Officer
- Licensed Mental Health Officer
- Licensed Emergency Medical Technician
- Licensed School Based Police Officer
Timeline
Police Officer
Crandall Isd
07.2019 - Current
Police Corporal
City of Crandall
05.2015 - 07.2019
Business Office Associate
CarMax
11.2013 - 02.2015
Police Officer
City of Ranger
06.2012 - 03.2015
911 Dispatcher
SMU
04.2010 - 01.2012
Sports Photographer
Freelance
08.1999 - 08.2015
Medical Billing Assistant
Irving Radiological Associates
09.1998 - 12.2000
Kinesiology
University of Texas At Arlington
Criminal Justice
Cedar Valley College
Ennis High School