Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delaina Johnson

Chicago,IL

Summary

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Versatile Assistant Branch Manager bringing valuable experience in administrative roles, including Personal Banker and Teller Supervisor for Financial Institution-related organizations. Possessing uncompromising work ethic, time management, organization and prioritization qualities.

Overview

23
23
years of professional experience

Work History

Teller Surpervisor /Personal Banker

Byline Bancorp Inc.
Chicago, IL
07.2018 - Current
  • Oversaw branch team with five customer service representatives and two personal bankers and implemented training for all new employees
  • Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll
  • Maximized branch revenue by optimizing daily operations and increasing efficiency
  • Increased teller efficiency by developing and implementing improved service methods
  • Established connections with new clients through proactive follow-up strategies.

Assistant Branch Manager

Guaranty Bank
Chicago, IL
08.2015 - 05.2017
  • Supervised six to seven branch team members and provided management with suggestions regarding performance assessments
  • Provided bank leadership in absence of branch manager.
  • Networked within communities to identify and capitalize on business opportunities.
  • Developed annual branch business plan for maximum profitability and effectiveness.
  • Achieved net profit of 75% above 2016 sales plan.
  • Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Developed strategy to achieve target sales goals.

Universal Banker

Liberty Bank & Trust Co
Chicago, IL
10.2012 - 08.2015
  • Kept customer account information current and accurate by preparing, completing and processing forms and database changes
  • Helped members resolve account problems and navigate internal systems to handle routine needs
  • Cross-trained in different internal databases and service positions to help team members meet coverage demands
  • Processed over 100 + cash and check deposits per day with 98% accuracy rate
  • Cross-trained on teller system and personal banker roles in order to provide skilled back-up for customer-facing teams

Assistant Branch Manager

Chater One Bank
Chicago, IL
03.2002 - 01.2010
  • Supervised seven branch team members and provided management with suggestions regarding performance assessments.
  • Maximized branch revenue by optimizing daily operations.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.

Education

Some College (No Degree) -

DeVry University
Villa Park, IL

Skills

  • Payment processing
  • Quality assurance
  • Customer service excellence
  • Banking regulations knowledge
  • Project management abilities

Timeline

Teller Surpervisor /Personal Banker

Byline Bancorp Inc.
07.2018 - Current

Assistant Branch Manager

Guaranty Bank
08.2015 - 05.2017

Universal Banker

Liberty Bank & Trust Co
10.2012 - 08.2015

Assistant Branch Manager

Chater One Bank
03.2002 - 01.2010

Some College (No Degree) -

DeVry University

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Delaina Johnson