Delaina Mims
Cleveland,OH
Summary
Results-driven leader with a proven history of managing large-scale youth programs, supervising diverse teams, and ensuring seamless operations across multiple locations. In previous roles as Camp Director, General Manager, Technical Advisor, and STNA, I have successfully hired, trained, and mentored staff; cultivated strong partnerships with organizations; and delivered engaging, high-quality experiences for participants and customers, while upholding the highest safety standards. Highly skilled in scheduling, payroll coordination, marketing support, and resolving challenges efficiently in fast-paced environments. Deeply passionate about empowering youth through STEM and creative learning, with a steadfast commitment to fostering inclusive, safe, and inspiring spaces for growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director
ID Tech Camps
Berkeley, California
07.2025 - 08.2025
- Planned and organized daily camp activities and schedules to enhance camper engagement.
- Supervised staff to enforce compliance with safety protocols consistently.
- Facilitated critical site visits with CEO and Co-Founder of BattleBots.
- Guided counselors in effectively managing challenging situations with campers.
Director
ID Tech Camps
Columbus, Ohio
05.2025 - 07.2025
- Developed strategic initiatives that improved operational efficiency across all camp activities.
- Oversaw budgeting processes to align resources with project requirements.
- Organized daily schedules and activities for multiple age groups.
- Supervised camp staff to ensure compliance with safety protocols.
- Coordinated communication among parents, staff, and campers regarding schedules and events.
- Fostered positive camp environment through conflict resolution and team-building exercises.
- Facilitated weekly meetings with counselors to address issues and plan upcoming events.
Apple Technical Advisor
Concentrix
Remote, Remote
05.2024 - 05.2025
- Delivered technical support for Apple products through phone and chat channels.
- Resolved customer inquiries and technical issues promptly and effectively.
- Documented customer interactions in internal systems for reference.
- Assisted with troubleshooting software and hardware problems efficiently.
- Educated customers on product features and usability enhancements.
Nursing Care Partner
Vitalia Senior Residencies at Stow
Stow, OH
02.2024 - 05.2024
- Provided emotional support and companionship to patients and their families.
- Reported any changes in patient status or behavior to the nursing staff immediately.
- Assisted patients with activities of daily living such as bathing, dressing, eating, toileting, mobility and ambulation.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
State Tested Nursing Assistant
IntelyCare
, Ohio
07.2023 - 02.2024
- Assisted patients with daily activities such as bathing, dressing, grooming and toileting.
- Provided compassionate care to individuals in need of assistance.
- Gave basic bedside care such as changing linens, providing fresh water and serving meals.
- Monitored vital signs such as temperature, pulse, respiration rate and blood pressure.
General Manager
GNC
South Euclid, Ohio
06.2022 - 07.2023
- Managed all aspects of daily business operations including providing daily instructions, staffing, scheduling, inventory control, customer service and sales.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Direct Support Professional
The Hope Network 216
Cleveland, Ohio
11.2021 - 06.2022
- Assisted elderly and developmentally disabled individuals, administered medication, and evaluated client behaviors.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Developed relationships with families of those receiving services to ensure continuity of care.
Summer Vocal Coach
Showagon
Cleveland , OH
05.2014 - 08.2020
- Developed personalized vocal training plans for diverse student needs.
- Conducted one-on-one coaching sessions to enhance vocal techniques and performance.
- Evaluated student progress and adjusted lessons accordingly for optimal growth.
- Facilitated auditions and performances to build students' confidence in public singing.
- Maintained a supportive environment encouraging creativity and artistic expression in students.
Education
BA in Business Administration -
Clark Atlanta University
Cleveland, Ohio05.2020
General Studies -
Cuyahoga Community College, College Credit Plus
Cleveland, Ohio05.2017
Vocal Music/ Honors Diploma -
Cleveland School of the Arts
Cleveland, Ohio05.2017
Skills
- Computer literacy
- Operational management
- Human resources management
- Staff training and development
- Leadership skills
- Decision-making
- Employee scheduling
- Management skills
- Critical thinking
- Effective communication
- Multi-tasking expertise
- Time management
- Customer service
- De-escalation techniques
- Professionalism under pressure
- Budget management
- Camp supervision
- Goal setting
- Staff supervision
- Business administration
- Hiring and retention
Certification
- Towards Employment Career Readiness Certificate, February 2023
- STNA License, 602631010323, March 2023, Expires February 2026
References
References available upon request.
Timeline
Director
ID Tech Camps
07.2025 - 08.2025
Director
ID Tech Camps
05.2025 - 07.2025
Apple Technical Advisor
Concentrix
05.2024 - 05.2025
Nursing Care Partner
Vitalia Senior Residencies at Stow
02.2024 - 05.2024
State Tested Nursing Assistant
IntelyCare
07.2023 - 02.2024
General Manager
GNC
06.2022 - 07.2023
Direct Support Professional
The Hope Network 216
11.2021 - 06.2022
Summer Vocal Coach
Showagon
05.2014 - 08.2020
BA in Business Administration -
Clark Atlanta University
General Studies -
Cuyahoga Community College, College Credit Plus
Vocal Music/ Honors Diploma -
Cleveland School of the Arts
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