Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Delaina Moore

Dallas,Texas

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

AAA Texas
10.2021 - Current
  • Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
  • Managed account updates and policy changes, enhancing customer satisfaction and engagement.
  • Collaborated with team members to streamline processes, improving overall efficiency in service delivery.


Medical Receptionist

Coastal Family Medical Center
04.2012 - 09.2021
  • Managed patient scheduling and appointment confirmations to enhance office efficiency.
  • Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
  • Patient check in -out

Education

Associate of Science - Human Services

Long Beach City College
Long Beach, CA
06-2003

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

AAA Texas
10.2021 - Current

Medical Receptionist

Coastal Family Medical Center
04.2012 - 09.2021

Associate of Science - Human Services

Long Beach City College
Delaina Moore