De’Laina Rojas-Jones
San Diego,CA
Summary
Versatile and dedicated, I leveraged my floral design and customer service skills at Cardiff Seaside Market to enhance client satisfaction and maintain high standards of cleanliness. At Padilla Law Group, my bilingual abilities fostered strong customer relationships, contributing significantly to a welcoming environment. Demonstrated ability to manage high-stress situations and increase sales through effective communication and care.
Overview
4
4
years of professional experience
Work History
Floral Clerk
Cardiff Seaside Market
09.2024 - Current
- Created floral arrangements
- Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
- Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
- Placed orders for supplies such as ribbon and cellophane.
- Processed transactions efficiently while maintaining a friendly demeanor during peak business hours.
- Set up and broke down holiday and seasonal displays.
Cashier
Cardiff Seaside Market
07.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Sales Associate
Kratom Kava Bar
05.2024 - 09.2024
- I operated and ran the store myself on shift
- A start up company that I cultivated a great amount of loyal customers for
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Receptionist
Padilla Law Group
11.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted Paralegals with any task needed
- I was the only Spanish speaker, I created a lot of customer relationships strongly with that
Education
High School Diploma -
Torrey Pines High School
San Diego, CASkills
- Safe handling practices
- Plant care
- Facility cleaning
- Floral design
- Creating arrangements
- Customer service
- Time management skills
- Professionalism and courtesy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Floral Clerk
Cardiff Seaside Market
09.2024 - Current
Sales Associate
Kratom Kava Bar
05.2024 - 09.2024
Receptionist
Padilla Law Group
11.2023 - 04.2024
Cashier
Cardiff Seaside Market
07.2021 - Current
High School Diploma -
Torrey Pines High School
Similar Profiles
Chris BrinkleyChris Brinkley
Operations Manager at Cardiff Metal Market NewcastleOperations Manager at Cardiff Metal Market Newcastle
Charlie TroyCharlie Troy
Crew Member at Seaside MarketCrew Member at Seaside Market
Dylan BrownleeDylan Brownlee
Lead Hand at Cardiff ElectricLead Hand at Cardiff Electric