Delaine Avanzado
Escondido,CA
Summary
Providing good Customer Service has always been my strongest trait when it comes to my field of career. A friendly Receptionist with a background in various office settings I am knowledgeable about security, service and clerical requirements. Taking on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
18
18
years of professional experience
Work History
SEASONAL RECEPTIONIST
H&R BLOCK/BlOCK Advisors
11.2018 - 04.2024
- Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
AMAZON DATA ENTRY
SMARTHOME AUTOMATION COMPANY
03.2010 - 01.2013
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Collated and organized data entry documents into filing systems for easy access.
RECEPTIONIST
WESTERN ROOFING SYSTEM & CIRA ENERGY
06.2006 - 01.2010
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Confirmed appointments, communicated with clients, and updated client records.
Education
COMMUNICATION AND PSYCHOLOGY -
LOYOLA MARYMOUNT UNIVERSITY
Los Angeles, CA05.2006
GED -
CULVER CITY HIGH SCHOOL
Culver City, CA06.2002
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling
- Scheduling appointments
- Data inputting
- Office Administration
- File Management
- Schedule Management
- Typing Speed
- Tech-Savvy
- Bookkeeping
Personal Information
Title: Receptionist/Administrative
Languages
Japanese
Limited Working
Timeline
SEASONAL RECEPTIONIST
H&R BLOCK/BlOCK Advisors
11.2018 - 04.2024
AMAZON DATA ENTRY
SMARTHOME AUTOMATION COMPANY
03.2010 - 01.2013
RECEPTIONIST
WESTERN ROOFING SYSTEM & CIRA ENERGY
06.2006 - 01.2010
COMMUNICATION AND PSYCHOLOGY -
LOYOLA MARYMOUNT UNIVERSITY
GED -
CULVER CITY HIGH SCHOOL
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