Delaine Sparre
Dallas,OR
Summary
Previous business owner with excellent marketing, customer service and facility oversight skills with more than 10 years of experience. Positive relationships with customers and employees at all levels within the organization. Highly committed with professional and hardworking mentality to maintain quality of services and products.
Overview
12
12
years of professional experience
Work History
Part Time Flex Supervisor
UPS
03.2022 - Current
- Handled approximately 100 customer complaints over phones, online, and resolved issues within year.
- Communicated orally and in writing to staff and with customers
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Monitored workflow to improve employee time management and increase productivity.
- Shared management of production employees
Office Manager/Owner/Operator
SERVICE GRAPHICS LLC
06.2012 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Communicated orally and in writing to customers and venders
- Trained and motivated employees to perform daily business functions.
- Managed budgets, accounts and costs
- Basic knowledge of Quickbooks
- Proficient in verifying and checking accuracy of orders and fixing them if needed
- Production printer set up and adjustment for day-to-day operations
- Inspected final products to assess quality assurance
- Designed new sign graphics and layouts to match customer specifications which increased sales by 20%.
- Prepared vinyl for graphic application
- Completed finish trimming, applied grommets and hemming on signage.
- Applied vinyl to metal, foam board and plastic by hand and with use of laminating table.
- Imported customer designs into software and verified dimensions, checked for errors and made corrections.
- Maintained clean and tidy shop space for maximum customer appeal, safety and organization.
- Evaluated suppliers to maintain cost controls and improve operations.
Education
Classes Towards Associates -
Northwest University
Kirkland, WAHigh School Diploma -
Dallas High School
Dallas, ORSkills
- Professional oral and written communicator
- Quality Assurance
- Maintained and Organized physical and electronic files
- Finance and Accounting Oversight
- Invoice and Record Management
- Effective and Timely Decision Making
- Staff Scheduling
- Efficient Prioritization of Tasks
- Diplomatic and Inclusive
- Phone Etiquette
Timeline
Part Time Flex Supervisor
UPS
03.2022 - Current
Office Manager/Owner/Operator
SERVICE GRAPHICS LLC
06.2012 - Current
Classes Towards Associates -
Northwest University
High School Diploma -
Dallas High School