Delainey Drew
Florence,South Carolina
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Willing takes lead in stressful moments.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
10.2021 - Current
- I pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Team Member
Chick-fil-A
02.2021 - 10.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Treat Team Member
Rita's Italian Ice
02.2017 - 02.2021
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on product and service and assigned duties.
Education
High School Diploma -
South Florence High School
Florence, SC05.2023
Skills
- Excellent Memory
- Safe Food Handling Practices
- Coffee Machinery
- New Hire Training
- Station Preparation
- Leading Employees
- Beverage Preparation
- Cash Register Operation
- Food Preparation and Safety
Timeline
Barista
Starbucks
10.2021 - Current
Team Member
Chick-fil-A
02.2021 - 10.2021
Treat Team Member
Rita's Italian Ice
02.2017 - 02.2021
High School Diploma -
South Florence High School