Delamonte Pratt
Minneapolis,MN
Summary
Accomplished leader with 10+ years of comprehensive experience in financial services. Polished in leadership, operations, and sales with a proven track record of identifying and creating profitable business opportunities by qualifying authentic prospects and cultivating strong partnerships. Friendly professional dedicated to promoting and maximizing growth opportunities.
Overview
14
14
years of professional experience
Work History
Senior Branch Manager 3
Wings Financial
Minneapolis, MN
10.2021 - Current
- Conducted regular performance appraisals of staff, providing feedback and coaching as needed.
- Ensured compliance with banking regulations, policies, procedures, and standards of conduct.
- Developed and implemented strategies to increase branch profitability.
- Facilitated communication between upper management and lower level employees regarding company policies, procedures, goals.
- Performed risk management assessments on loan applications in order to minimize losses.
- Reviewed and analyzed credit applications to determine eligibility for loan approval.
Senior Branch Manager 2
Wells Fargo
Minneapolis, MN
09.2020 - 05.2021
- Mentored team members by demonstrating best practices for sales and customer service.
- Oversaw branch team with 7 customer service representatives, 3 personal bankers, and one assistant manager.
- Educated customers on a variety of loan products and credit building options to promote valuable decision-making.
- Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
- Managed all aspects of branch operations, from hiring staff to maintaining budgets.
Branch Manager 2
U.S. Bank
Minneapolis, MN
09.2017 - 09.2020
- Developed annual branch business plan for maximum profitability and effectiveness.
- Produced sales by executing complete sales cycle process from prospecting and business outreach activities.
- Increased the overall productivity of the branch through implementing effective employee training, employee development and customer engagement.
- My branch eclipsed the 5 million mark in consumer lending, and 2.4 million in business lending and balances.
Digital Ambassador
U.S Bank
Minneapolis, MN
09.2017 - 09.2020
- Leads customer experience strategy for platforms and digital products.
- Lead implementation through business tools and partnerships with technology and other key business organizations.
- Developed relationships with agency account management and clients partners to ensure digital campaigns/programs meet business objectives and align with brand and technology standards.
Operations Manager
Bank Of America
Minneapolis, MN
12.2015 - 09.2017
- Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Assessed, optimized and elevated operations to target current and expected demands.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Facilitated timely and comprehensive audit preparations or inspections; conducted root cause analysis, observing and ensuring adherence with Corrective and Preventive Actions (CAPA) system procedures.
Service Manager 2
Wells Fargo
Minneapolis, MN
01.2014 - 12.2015
- Demonstrated leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive.
- Monitored employee performance through effective data analysis of efficiency and key metrics.
- Forecasted goals and objectives for department and monitored employees' task progression for adherence to deadlines.
- Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
- Enforced adherence to customer service standards to foster satisfaction and retention.
At Work Advocate
Wells Fargo
Minneapolis, MN
09.2011 - 01.2014
- Held financial seminars at a variety of different settings including many colleges, The network for better futures, Father's project of Minneapolis, and many other institutions across Minneapolis.
- Demonstrated the ability to drive business by utilizing my resources, partnering with the agile department, and building lifelong relationship with existing and new customers.
- Increased the new household acquisition goal by 32% during a six month period, ending the year at 27% positive.
- Generated new leads through various prospecting methods, presenting opportunities to sell services and build larger client base.
Personal Banker 2
Wells Fargo
Minneapolis, MN
09.2011 - 01.2014
- Provided clients with information on bank accounts, institutional policies, financial products and related services.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Provided the benefit of products and services to new and existing customers.
- Finished number one in the district in sales, new household acquisition, and customer experience while demonstrating the ability to work collectively as a team.
Education
MBA - Finance
University of St. Thomas
Saint Paul, MNBachelor of Science - Finance
Metropolitan State University
Saint Paul, MN05-2025
Skills
- Excellent communication skills
- Relationship development skills
- Conceptual skills
- Excels in team leadership
- Expert in risk management
- Comparative analysis
- Financial Modeling
- Research and Data Analysis
References
Damon Jenkins
First Independence Bank
Regional Market President
612-251-8738
Kellie Dewars-Zobeck
Wings Financial Credit Union
Regional Manager
612-325-3535
De'Andre Lindsey
Ramsey County
Deputy Auditor/Treasurer
612-388-7553
Accomplishments
- Magna Cum Laude
- GPA: 3.72
Timeline
Senior Branch Manager 3
Wings Financial
10.2021 - Current
Senior Branch Manager 2
Wells Fargo
09.2020 - 05.2021
Branch Manager 2
U.S. Bank
09.2017 - 09.2020
Digital Ambassador
U.S Bank
09.2017 - 09.2020
Operations Manager
Bank Of America
12.2015 - 09.2017
Service Manager 2
Wells Fargo
01.2014 - 12.2015
At Work Advocate
Wells Fargo
09.2011 - 01.2014
Personal Banker 2
Wells Fargo
09.2011 - 01.2014
Bachelor of Science - Finance
Metropolitan State University
MBA - Finance
University of St. Thomas
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