Delana Brooks
Tacoma,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent/Customer Service Representative
Broker-Remote
03.2000 - 03.2024
- Identify and assessing customers needs to achieve customer satisfaction
- Build plausible relationships and care with customer accounts through open and collective communication
- Inbound and outbound calls assisting clients in health plans, that accommodate their demands and financial level
- Problem solving, finding medications that the client is prescribed and plans and companies that cover those medications in that area
- Evaluating companies or individual customers necessities of financial status and proposing protection plans that meet their criteria
- Adapting to change, field underwriting with working with multiple companies
- Tailoring to the needs of the customers
- Researching and analyzing policies/health plans, documents, and the benefits of those to best fit potential clients
- Explaining and presenting policies to have a clear understanding of what the client is accepting of financial guidelines and procedures
- Sell a variety of insurance products to individuals such as; life, health, annuities, final expense, and Medicaid
- Exceeded company monthly sales goals, when it comes to compliance, conversion, metrics
- Ability to work with teams to help each other in finding doctors, benefits, and companies that best fit the client
- Ability to handle calls from 45+ states in the United States, research and provide presentation on products that different zip codes provide
- Handle customer complaints, provide applicable solutions and alternatives within the time limits; follow up to ensure resolution to customer satisfaction
- Working with multiple systems at once, to provide accurate presentations of policies
- Reinforce and execute curriculum to businesses, small groups and individuals.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Generated leads for sales and rental properties through cold calls and referrals.
Paraprofessional
Maxim Healthcare
01.2018 - 03.2020
- Reported on student progress, behavior, and social skills to parents.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Administered tests and assessments to evaluate student progress and performance.
- Planned and prepared bibliographies, charts and graphs.
- Developed and delivered presentations on course topics.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Collaborated with instructors to develop engaging lesson plans.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Daycare Teacher
MYCHILD DAYCARE
02.2014 - 12.2017
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Implemented curriculum to enhance classes with learning-focused activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Developed and implemented behavior management plans.
- Supported students in developing self-esteem and self-confidence.
- Implemented age-appropriate curricula to meet needs of young learners.
- Modeled positive behavior and communication skills for students.
- Developed innovative activities to engage young children in learning process.
Education
Associate - Human Resources
Highline Community College
Des Moines, WA01.2017
Skills
- Microsoft Programs
- Data Entry (10 years)
- CRM software
- Sales Management
- Account Management
- Customer service
- Communication skills
- Client Relationship Management
- Marketing Strategies
- Negotiation
- Risk Mitigation
Certification
- Insurance Producer License
- Professional Educator License
Personal Information
Willing To Relocate: Anywhere
Timeline
Paraprofessional
Maxim Healthcare
01.2018 - 03.2020
Daycare Teacher
MYCHILD DAYCARE
02.2014 - 12.2017
Licensed Insurance Agent/Customer Service Representative
Broker-Remote
03.2000 - 03.2024
Associate - Human Resources
Highline Community College