DeLana Ellison Sheehan
Scituate,MA
Summary
Organized and motivated employee eager to apply management and organizational skills in various environments. Seeking opportunities to apply skills while facilitating company growth.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Youth Coach & Mentor
Volunteer Work
Boston, MA
10.2011 - Current
- Developed and implemented age-appropriate lesson plans to engage youth in physical activities.
- Created a safe and positive environment for youth to learn and develop skills.
- Assisted in planning, organizing, and leading recreational activities such as sports, arts, and crafts.
- Encouraged youths to express their ideas through discussion or other forms of communication.
- Organized team building exercises to foster collaboration among the group.
- Supported youths in developing social skills such as problem solving, conflict resolution, and decision making.
- Supervised teams during games or tournaments while encouraging good sportsmanship.
Home Healthcare
HHC
Montclair, NJ
03.1993 - 05.2024
- Assisted patients with activities of daily living, such as bathing, dressing and grooming.
- Administered oral medications to patients in accordance with doctor's orders.
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Maintained accurate medication records for each patient.
Auditor
Marriott International, Inc.
Cambridge, MA
10.2000 - 11.2020
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Analyzed financial data and prepared reports outlining findings and recommendations.
- Performed regular reviews of the company's operations for compliance with laws and regulations.
- Prepared detailed audit workpapers for review by senior auditors.
- Developed strategies to assess operational efficiency and effectiveness across all departments.
- Conducted audits on internal controls and developed reports on findings.
- Processed client transactions including cash, credit cards, check, gift cards and credit.
- Maintained accurate records of sales and inventory levels.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Processed payments from clients and vendors.
- Maintained files of financial documents such as invoices, receipts, and bank statements.
- Reviewed and reconciled daily cash reconciliations for all store locations.
Manager
Mailboxes Etc,
Princeton Junction, NJ
05.1994 - 09.2000
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Reviewed contracts before signing them on behalf of the organization.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Processed incoming and outgoing payments accurately and efficiently.
Restaurant Front of House Assist Mgr
Courtyard by Marriott Crestline P
Princeton, NJ
12.1999 - 08.2000
- Stocked service stations with food items such as condiments, salads, desserts, and beverages.
- Measured ingredients required for specific food items being prepared.
- Operated large-volume cooking equipment such as grills, deep fat fryers or griddles.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Prepared workstations with ingredients and tools to increase efficiency.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
Auditor
Courtyard by Marriott Crestline Properties
Princeton, NJ
08.1999 - 08.2000
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Identified discrepancies in financial documents, investigated causes, and proposed solutions.
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Developed strategies to assess operational efficiency and effectiveness across all departments.
- Maintained records of daily production output.
Rooms Control Supervisor
Courtyard by Marriott Crestline Properties
Princeton, NJ
08.1999 - 08.2000
- Monitored quality control procedures to ensure product met standards.
- Provided technical guidance to team members regarding operations and maintenance issues.
- Collaborated with other departments such as engineering and quality assurance to ensure efficient workflow throughout the organization.
USPS Encoder/Decoder
USPS
Princeton, NJ
1998 - 08.2000
- Verified accuracy of data entered into system, ensuring all information is correct and up-to-date.
- Processed and sorted incoming mail according to specified criteria.
- Scanned documents into electronic filing system.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Processed a high volume of incoming paper documents into digital images using specialized scanning equipment.
Adult Literacy Tutor
Public Library
Plainfield, NJ
01.1994 - 06.1994
- Provided support to students by monitoring their progress, answering questions, and helping with assignments.
- Conducted one-on-one tutoring sessions with struggling students.
- Prepared teaching materials such as course outlines and handouts for students.
Teachers Aide
Heirs de Grace
Plainfield, NJ
01.1993 - 1994
- Assisted teachers in preparing materials for instruction and classroom activities.
- Organized classrooms and maintained supplies inventory.
- Supervised student activities during recess, lunchtime, and other breaks.
- Helped maintain a safe learning environment for all students.
- Assisted in administering standardized tests according to state guidelines.
- Attended faculty meetings and provided feedback from student perspective.
- Maintained computers in classrooms and laboratories and assisted students with hardware and software use.
Education
Pastoral Counseling
Northeast Institute of Ministry
Boston04-2026
Some College (No Degree) - Early Childhood Education
Massasoit Community College
Brockton, MASkills
- Fitness Assessments
- Performance Improvements
- Emergency Response
- Facility Maintenance
- Role Modeling
- Effective Communication
- Strategic Planning
- Safety Protocols
- Staff Development
Certification
- CPR
- First Aid
Affiliations
- Soccer Coach youth league
- Spelling and Word knowledge Coach
Accomplishments
- Humanity Appreciation Awards
- Employee Excellence Awards
References
References available upon request.
Timeline
Youth Coach & Mentor
Volunteer Work
10.2011 - Current
Auditor
Marriott International, Inc.
10.2000 - 11.2020
Restaurant Front of House Assist Mgr
Courtyard by Marriott Crestline P
12.1999 - 08.2000
Auditor
Courtyard by Marriott Crestline Properties
08.1999 - 08.2000
Rooms Control Supervisor
Courtyard by Marriott Crestline Properties
08.1999 - 08.2000
Manager
Mailboxes Etc,
05.1994 - 09.2000
Adult Literacy Tutor
Public Library
01.1994 - 06.1994
Home Healthcare
HHC
03.1993 - 05.2024
Teachers Aide
Heirs de Grace
01.1993 - 1994
USPS Encoder/Decoder
USPS
1998 - 08.2000
Pastoral Counseling
Northeast Institute of Ministry
Some College (No Degree) - Early Childhood Education
Massasoit Community College