Summary
Work History
Education
Skills
AVAILABILITY
Timeline
Generic

DELANA GRACE JOHNSON

Oregon City,OR

Summary

Reliable hospitality and customer service professional with extensive experience in restaurants, casino service, and office/administrative environments. Known for strong work ethic, fast learning, customer satisfaction focus, and ability to handle high-volume, fast-paced settings. Seeking immediate employment in retail, hospitality, or service roles.

Work History

Hospitality & Restaurant Experience

Denny’s | El Torito | Marie Callender’s | Mardi Gras | Jolly Roger
1999 - 2008
  • Provided customer service in fast-paced dining environments
  • Took orders, served food and beverages, and handled guest concerns
  • Maintained cleanliness, teamwork, and high customer satisfaction standards
  • Various Employers
  • Experienced in face-to-face customer service with a focus on active listening, needs assessment, and providing patient, respectful support to both general customers and elderly individuals

Casino & Service Industry Experience

Casino Environment
2006 - 2007
  • Assisted guests in a dynamic entertainment setting.
  • Supported customer interactions with kindness and professionalism.
  • Contributed to service operations and addressed guest experience needs.

Administrative / Executive Support Experience

Office & HR Support Roles
2007 - 2023
  • Assisted with scheduling, communication, and office coordination
  • Supported management-level tasks and organizational operations
  • Handled confidential information with professionalism
  • CRM
  • Communicated clearly and effectively with a wide range of individuals, including seniors, families, and customers in high-traffic environments
  • Handled questions, concerns, and requests by gathering information, clarifying needs, and directing individuals to appropriate resources
  • Maintained organized, solution-focused interactions while balancing multiple in-person needs at once.

Education

High School/College - undefined

Associate degree - Business/Hospitality

Skills

  • Customer Service & Guest Relations
  • Cash Handling & POS Systems
  • Food & Beverage Service
  • High-Volume / Fast-Paced Work Environments
  • Team Collaboration
  • Problem Solving & De-escalation
  • Reliable & Flexible Scheduling

AVAILABILITY

Available immediately | Open availability preferred | Willing to work weekends, evenings, and holidays

Timeline

High School/College - undefined

Associate degree - Business/Hospitality

Hospitality & Restaurant Experience

Denny’s | El Torito | Marie Callender’s | Mardi Gras | Jolly Roger
1999 - 2008

Casino & Service Industry Experience

Casino Environment
2006 - 2007

Administrative / Executive Support Experience

Office & HR Support Roles
2007 - 2023

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DELANA GRACE JOHNSON