Delana Howard

Lead Pharmacy Technician

Kroger Pharmacy

08.2002 - 12.2016

Supervised Number pharmacy technicians and coordinated day-to-day assignments.
Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Stocked, labeled, and inventoried medication to keep accurate records.
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Counted, measured and compounded medications following standard procedures.
Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
Liaised with other pharmacies to eliminate issues related to product expiration.