DeLana McKenzie
Hideaway Pizza
McKinney,TX
3
years of professional experience
Results-driven hospitality professional with expertise in team collaboration and training new staff. Proven track record in enhancing guest engagement and resolving issues promptly to maintain high satisfaction levels. Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Work History
Server Leader, Guest Support, Corporate Trainer
2 Years 6 Months- Delivered exceptional customer service in fast-paced environment.
- Managed multiple tables efficiently, ensuring timely food and drink service.
- Trained new servers on menu offerings and service protocols.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Maintained cleanliness and organization of dining area and service stations.
- Processed payments accurately using point-of-sale system.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Customer Service Worker
5 Months- Assisted customers with product selection and inquiries, enhancing overall satisfaction.
- Prepared and served ice cream products, ensuring adherence to quality standards.
- Maintained cleanliness of work area, promoting a safe and inviting environment.
- Operated point-of-sale system efficiently, processing transactions accurately.
- Adapted quickly to changing priorities in fast-paced environment, ensuring smooth operations.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Hospitality service expertise
Safe food handling
Team collaboration
Guest engagement
Timeline
Server Leader, Guest Support, Corporate Trainer
Hideaway Pizza
12.2023 - CurrentRead More
Customer Service Worker
Handles Homemade Ice Cream
04.2023 - 09.2023Read More
Heritage High School
High School Diploma
Read More