Delana Steenson
Huntington Station,NY
Summary
Dynamic and customer-focused professional with a proven track record at Urban Air, excelling in conflict resolution and team collaboration. Adept in cash handling and delivering exceptional service, I foster positive experiences that enhance guest satisfaction. My strong communication skills and attention to detail contribute to successful event planning and execution.
Professional with solid background in park management and maintenance. Known for maintaining high standards in park cleanliness and visitor satisfaction. Collaborative team player who adapts to changing needs, ensuring seamless operations. Skilled in landscape care and public interaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Urban Air Trampoline Park Employee
Urban Air
05.2023 - Current
- Managed conflicts between visitors professionally, ensuring a positive experience for all involved parties.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Resolved conflict to maintain fun, positive and safe event environments.
- Planned parties according to customer specifications.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Enhanced park visitor experience by providing excellent customer service and timely assistance.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
Retail Sales Associate
Clothes Horse
09.2022 - 04.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Education
Masters in Occupational Therapy -
Quinnipiac University
Hamden, CT05-2030
High School Diploma -
Walt Whitman High School
West Hills, New York06-2024
Skills
- Adaptive problem solving
- Groundskeeping techniques
- Cash handling accuracy
- First aid proficiency
- Strong communication skills
- Positive leadership qualities
- Attention to detail
- Teamwork and collaboration
- Customer service
- Organization and planning skills
Certification
Certification of Roles and Responsibilities Module
Values and Ethics Module
Teams and Teamwork Module Communication Module.
Timeline
Urban Air Trampoline Park Employee
Urban Air
05.2023 - Current
Retail Sales Associate
Clothes Horse
09.2022 - 04.2023
Masters in Occupational Therapy -
Quinnipiac University
High School Diploma -
Walt Whitman High School
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