Summary
Overview
Work History
Education
Skills
Timeline
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Delana Taeleifi

Auburn,WA

Summary

Dynamic Optical Lab Technician with a proven track record of enhancing team performance and customer satisfaction at Dickies Diner. Skilled in critical thinking and problem resolution, I excel in fast-paced environments, demonstrating dependability and a positive attitude while maintaining high standards of quality and safety. Committed to continuous improvement and effective communication.

Overview

15
15
years of professional experience

Work History

Surface Department

Optical Lab Technician
01.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.

Food Service Supervisor

Dickies Diner
05.2010 - 09.2024
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Ordered new supplies and food to maintain service levels.
  • Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Established and managed team schedules and shift assignments.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
  • Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Education

Glenfiel College (HS)
Auckland, New Zealand
12.2008

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Surface Department

Optical Lab Technician
01.2025 - Current

Food Service Supervisor

Dickies Diner
05.2010 - 09.2024

Glenfiel College (HS)

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Delana Taeleifi