Delanda Joseph
Brooklyn,NY
Summary
Organized and dedicated candidate with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Unit Clerk
Schulman and Schachne Institute - Nursing & Rehabilitation
11.2014 - Current
- Answered multi-line telephone system, provided information, directed calls and took messages for healthcare staff to maximize team productivity.
- Greeted and interacted with residents and their guests to provide information, answer questions and assist with appointment scheduling.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared admissions charts and scanned records.
- Arranged discharges and patient transportations.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Charted vital signs.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
Medical Records File Clerk
Lutheran Medical Ctr., Brooklyn, NY
01.2013 - 08.2014
- Maintained patient confidence by keeping patient records information confidential.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Pulled patient charts for physicians to prepare physicians for appointments.
- Conducted periodic inspections of files to verify correct placement, legibility and proper condition.
Data Specialist
Health Plus PHSP. Inc., Brooklyn, NY
03.2006 - 06.2012
- Processed aged claims, researched various websites for provider specialty, and updated providers in HP system
- Maintained and monitored HP system by reviewing, updating and/or terminating providers with expired license and DEA
- Ensured correct provider information (such as groups, address, correct spelling of provider name and tax id) by reviewing databases including Alchemy, X12 and Gtess
- Performed primary source verification for each provider.
Medical Billing Clerk/Collection Agent
Universal Diagnostic Labs, Brooklyn, NY
01.2005 - 01.2006
- Performed extensive account follow up and collections; Informed patients of financial obligation and established payment arrangements
- Followed standard sequences and coding when entering and/or keying in data in correcting, editing, and verifying all data entered into automated systems
- Operated various data entry terminals and automated data systems to record and verify billing/accounts receivable information, and customer demographics.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Updated patient financial information to guarantee accuracy.
- Verified insurance of patients to determine eligibility.
Education
Bachelor of Arts - Psychology
Touro College
New York, NY06.2014
Associate of Science - Business Administration
Hostos Community College
Bronx, NY01.2001
High School Diploma -
Erasmus Hall High School
Brooklyn, NY06.1993
Skills
- Medical Terminology
- Documentation Skills
- Empathy and Compassion
- Task Prioritization
- Customer Service Orientation
- Multitasking Abilities
- Problem Solving
- HIPAA Compliance
- Time Management
- EHR Software
- Epic Systems
- Basic Life Support for Health Care Providers (BLS)
Certification
- CNA Certificate, Heartsaver-NY, Brooklyn, NY, 2022
- HHA/PCA Certificate, Daisley II Home Care, Brooklyn, NY, 2004
- Medical Billing Certificate, DCIC Business Institute, Brooklyn, NY, 2004
- Notary Public, NY, 4/9/2022-4/9/2026
Languages
Haitian creole
Native or Bilingual
Timeline
Unit Clerk
Schulman and Schachne Institute - Nursing & Rehabilitation
11.2014 - Current
Medical Records File Clerk
Lutheran Medical Ctr., Brooklyn, NY
01.2013 - 08.2014
Data Specialist
Health Plus PHSP. Inc., Brooklyn, NY
03.2006 - 06.2012
Medical Billing Clerk/Collection Agent
Universal Diagnostic Labs, Brooklyn, NY
01.2005 - 01.2006
Bachelor of Arts - Psychology
Touro College
Associate of Science - Business Administration
Hostos Community College
High School Diploma -
Erasmus Hall High School
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