Summary
Overview
Work History
Education
Skills
Timeline
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Delanee Chapman

Republic,MO

Summary

Dynamic and organized professional with proven customer service expertise at Lowe's, excelling in appointment scheduling and client relations. Demonstrated strong verbal communication and data entry skills, enhancing customer satisfaction and streamlining operations. Recognized for resolving complaints effectively, contributing to a positive shopping experience.

Overview

2
2
years of professional experience

Work History

Receptionist

Crossroads Animal Clinic
01.2025 - Current
  • Managed appointment scheduling and patient flow, ensuring timely service for clients and pets.
  • Assisted clients with inquiries, providing accurate information about services and procedures.
  • Utilized veterinary software for record-keeping, maintaining up-to-date patient information.
  • Coordinated communication between veterinary staff and clients to enhance service delivery.
  • Processed payments and managed billing efficiently to streamline front desk operations.
  • Handled incoming calls professionally, directing them to appropriate staff as needed.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Cash Register Operator

Diamond Head Restaurant
06.2024 - 12.2024
  • Managed appointment scheduling and patient flow, ensuring timely service for clients and pets.
  • Assisted clients with inquiries, providing accurate information about services and procedures.
  • Utilized veterinary software for record-keeping, maintaining up-to-date patient information.
  • Coordinated communication between veterinary staff and clients to enhance service delivery.
  • Processed payments and managed billing efficiently to streamline front desk operations.
  • Handled incoming calls professionally, directing them to appropriate staff as needed.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Customer Service Representative

Lowe's
08.2023 - 05.2024
  • Assisted customers with product inquiries and provided tailored solutions to enhance satisfaction.
  • Processed transactions efficiently using POS systems, ensuring accuracy and speed during peak hours.
  • Resolved customer complaints promptly, demonstrating strong problem-solving skills and effective communication.
  • Educated customers on product features, benefits, and installation processes to facilitate informed purchasing decisions.
  • Trained new employees on customer service protocols and operational procedures for improved team performance.

Education

High School Diploma -

Boone High School
Boone, IA
05.2018

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Scheduling
  • File management
  • Schedule management

Timeline

Receptionist

Crossroads Animal Clinic
01.2025 - Current

Cash Register Operator

Diamond Head Restaurant
06.2024 - 12.2024

Customer Service Representative

Lowe's
08.2023 - 05.2024

High School Diploma -

Boone High School

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