Delanee Martin
Vacaville,CA
Summary
Experienced Individual with a passionate and positive mindset. Extremely detail oriented and hardworking with a good approach to keeping work flow efficient. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks at hand and training in communication. Motivated to learn, grow and excel with an open mind and constructive criticism.
Overview
5
5
years of professional experience
Work History
Warehouse Receiving
United States Air Force, USAF
Fairfield, CA
03.2017 - 09.2018
- In processed and inspects over 300 pieces of materials into hospital warehouse from carrier trucks.
- Applied special handling procedures for controlled medical items, gases, precious metals, dangerous hazardous material and frozen or refrigerated items.
- Managed preparation of medical records, receiving, storing issuing and accounting for supplies and equipment.
- Periodically inspected medical material for compliance with policies, procedures and directives.
- Initiated and managed storage, issue and turn in of all medical materiel.
- Mastered warehouse logistics database and trained other team members in software operations for optimal operations.
- Communicated with vendor representatives to resolve damaged shipments, item shortages and improved discrepancies by 40%.
- Monitored inventory and all stock levels to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records
Forward Logistics
United States Air Force, USAF
Fairfield, CA
07.2018 - 03.2020
- Maintained 20 critical hospital accounts by stocking, ordering, delivering and completing inventories.
- Completed quality control weekly by maintaining up to date expiration dates within clinics storage rooms.
- Inspecting all stock rooms for recalled items and pulling any affected material.
- Increased customer satisfaction by meeting deadlines and exceeding supply expectations daily.
- Determined requirements for and maintain records on war reserve materiel and other specific programs.
- Ensured proper supply flow under various issue methods.
- Completed successful stock rotation upon every delivery.
Customer Service Representative
United States Air Force, USAF
Fairfield, CA
04.2020 - Current
- Provided primary customer support to over 200 internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated supply custodians account information to maintain customer records within Defense Medical Logistics standard support database.
- Oversaw and Managed quality assurance daily by generating recalled items and pulling any affected items throughout 90 clinics.
- Created new item records within logistics database inputted by supply custodians.
- Completed quality assurance with all warehouse receipts comparing them to our control reports to maintain accuracy.
- Attended to over 100 customer interactions in day including all phone calls.
Education
Associate of Science -
Mount Hood Community College
Gresham, OR06.2016
Associates of General Studies -
Mount Hood Community College
Gresham, OR06.2016
Some College (No Degree) -
Oregon State University
Corvallis, ORSkills
- Integrity
- Dependability
- Initiative
- Analytical Thinking
- Attention to Detail
- Communication Skills
- Ability to work in fast paced environments
- Warehousing functions
- Creative problem solving
- Account management
- Administrative support
Timeline
Customer Service Representative
United States Air Force, USAF
04.2020 - Current
Forward Logistics
United States Air Force, USAF
07.2018 - 03.2020
Warehouse Receiving
United States Air Force, USAF
03.2017 - 09.2018
Associate of Science -
Mount Hood Community College
Associates of General Studies -
Mount Hood Community College
Some College (No Degree) -
Oregon State University
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