Summary
Overview
Work History
Education
Skills
Qualification Highlights
Timeline
Generic

Delaney Abajian

Prescott Valley,USA

Summary

Experienced with financial advising, customer service, and sales. Utilizes expertise in banking products to identify and address client needs. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.

Overview

14
14
years of professional experience

Work History

Personal Banker

BMO Bank
08.2022 - Current
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Assists and works hand in hand with Banking Partners
  • Can resolve tasks and issues within a timely manner
  • Handles customer issues or confrontations professionally
  • Wire transfers, foreign currency, fraud disputes
  • Detail oriented and maintains a steadfast focus on the tasks at hand
  • Communication via phone, email and in person
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Digital knowledge both through online and mobile
  • Three years on the Customer Experience Council
  • Currently on the Bank at Work Council
  • Can handle high stress situations
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.
  • Collaborated with branch team members to achieve monthly sales targets and improve overall performance.

Teller

BMO Bank
10.2019 - 08.2022
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Customer service oriented
  • Organized and manages my time properly
  • Educated customers on use of banking website and mobile apps.
  • Works well with coworkers in branch and at other branches
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Can resolve tasks and issues within a timely manner
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Handles customer issues or confrontations professionally
  • Wire transfers, foreign currency, check image research
  • Cash Shipments in and out
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

CSR/Teller

Bank of America
11.2017 - 10.2019
  • Handles customer transactions
  • Able to handle high stress situations
  • Greets customers in a friendly manner
  • Let customers know about benefits they could be using
  • Has assisted with Loomis deliveries
  • Works well with co-workers and bosses
  • Organized, neat and goal oriented
  • Keeps track of paperwork and customer information
  • Knows how to report a CTR, TRMS and an MIS
  • Handles company and corporation deposits
  • Night drop deposits
  • Safe deposit boxes
  • Helps with balancing the vault on closing shifts
  • Currently learning how to handle foreign currency

Customer Service

Sportsmans Warehouse
06.2016 - 04.2017
  • Handled the front end of the store
  • Greets customers and asks if they are looking for anything in particular
  • Understands the most up to date POS system
  • Keeps the area surrounding the registers neat and clean
  • Keeps the items in the surrounding area well stocked
  • Handled customer calls to stores, returns and exchanges
  • Works well with other co-workers and upper management
  • Handled Hunting/Fishing Licenses and Hunting Tags
  • Organized customer orders coming into the store, calling of customers when the orders come in and handles in store kiosk orders.
  • Transfers phone calls from other store locations to the correct department.

Production Management/Sales

Gourmet Rubber Stamps, LLC
01.2011 - 01.2016
  • Developed ideas for online sales and product design.
  • Helped prioritize work schedules to expedite in-house orders.
  • Handled the following company accounts: Hobby Lobby, My Favorite Things and Notions Marketing.
  • Demonstrated skills in writing and presenting new designs for new product lines.
  • Computer literate. Proficient in Photoshop, Corel Draw, Microsoft Word, Microsoft Powerpoint, and other media related software programs.
  • Competent in all phases of production, sales, and order fulfillment.
  • Established quality standards in printed material and product line.
  • Effective written and verbal abilities.
  • Action-oriented, focused on solving immediate problems.
  • Motivated, efficient, accurate and detail-oriented.
  • Planned and organized work under minimal supervision of business owner.
  • Positive, success-oriented goal achiever.
  • Developed additional distribution channels such as Etsy and DeviantArt.
  • Skilled at independent problem solving and follow-through.

Education

High School Diploma -

Liberty High School
01.2011

Bachelor of Science - Science In Business

Yavapai College
Prescott, AZ
05-2027

A.A. - Creative Writing

Yavapai College
Prescott, AZ
01.2013

Skills

  • Computer Literacy
  • Teamwork
  • Relationship building
  • Branch operations
  • Customer service
  • Customer satisfaction
  • Client relationship management
  • Sales expertise
  • Attention to detail
  • Positive attitude
  • Issues resolution
  • Financial advising

Qualification Highlights

  • Works well as a team member or independently.
  • Resourceful, energetic, competent, multi-task and results-oriented.

Timeline

Personal Banker

BMO Bank
08.2022 - Current

Teller

BMO Bank
10.2019 - 08.2022

CSR/Teller

Bank of America
11.2017 - 10.2019

Customer Service

Sportsmans Warehouse
06.2016 - 04.2017

Production Management/Sales

Gourmet Rubber Stamps, LLC
01.2011 - 01.2016

High School Diploma -

Liberty High School

Bachelor of Science - Science In Business

Yavapai College

A.A. - Creative Writing

Yavapai College

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