Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Delaney Aragon

Summary

Proven caregiver and customer service expert from Homebridge, adept in Dementia Care and fostering compassionate relationships. Achieved increased patient satisfaction through effective communication and problem-solving. Excelled in high-stress environments, demonstrating first aid proficiency and a commitment to patient well-being and safety.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Home Care Provider

Homebridge
08.2023 - 01.2024
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Administered medication as directed by physician.
  • Assisted patients with self-administered medications.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted disabled clients to support independence and well-being.

Customer Service Representative

Safelight Auto Glass
04.2021 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.

Barista

Mudslingers
07.2020 - 03.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Cashier

McDonald's
01.2019 - 06.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Sedro Woolley Senior High School
Sedro-woolley, WA
06.2020

Skills

  • Problem-Solving
  • Cash Handling
  • Customer Engagement
  • Teamwork
  • Stocking and Receiving
  • Product Knowledge

Certification

  • CPR
  • First Aid
  • Food Handlers


Timeline

Home Care Provider

Homebridge
08.2023 - 01.2024

Customer Service Representative

Safelight Auto Glass
04.2021 - 03.2022

Barista

Mudslingers
07.2020 - 03.2021

Cashier

McDonald's
01.2019 - 06.2020

High School Diploma -

Sedro Woolley Senior High School

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Delaney Aragon